Lelane R.
A Warning About Hers
A Warning About Hers: Negligent Care and Unacceptable Customer Service I am writing this review as a serious warning to anyone considering using Hers for weight loss prescriptions, especially if you are currently taking other medications. My experience was not just poor; it was actively dangerous and demonstrated a shocking level of medical negligence and abysmal customer service. Hers knowingly prescribed me a weight loss medication that had severe and well-documented side effect interactions with a prescription drug I am already on. The result was not minor discomfort—it was a health crisis that led to such severe side effects that I was completely incapacitated and lost four full days of work. This wasn't a risk I was fully informed of; this was a fundamental failure of their due diligence as a healthcare provider. When I contacted them regarding a full refund, they flat-out declined. Their reasoning was baffling: they claimed that since "other weight loss options" were available, they wouldn't refund the cost of the medication that actively harmed me. To make matters worse, upon looking up those "other options," I discovered they also had severe side effect contraindications with my current prescriptions. It is clear that the Hers staff either failed to thoroughly review my medical history or simply don't care about patient safety. The customer service experience was the final insult. When I tried to find their refund policy, the link they sent me was non-functional. When I pointed out this broken link, they simply stopped responding to my inquiries. This is a classic bait-and-switch tactic to avoid transparency and accountability. Do not trust this company with your health. Their refusal to take responsibility for prescribing a medication that caused me to lose days of my life, their attempt to push other unsafe options, and their subsequent stonewalling on a refund are clear signs that patient safety is not their priority. They will take your money and risk your well-being. Look elsewhere for responsible, ethical care.
Response from hersOct 18, 2025
Hi Lelane, Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right. We see that our team followed up with you in your treatment channel and look forward to your response.

