Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Communication has been great. And my over all experience has been good. One thing I may suggest is reducing the size of the hormone patch and improving adhesiveness. I have thoroughly followed application instructions and I am having trouble keeping the patch on after 2 to 3 days of wear.
Response from hersNov 11, 2025
Hey,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
LW
Lisa W from M.
I think I should be moved to a higher…
I think I should be moved to a higher dose more quickly
Response from hersNov 11, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
AA
angela A.
Moving SLOWLY!
I don’t know what I’m doing wrong, but I’m not losing weight. As a matter of fact, I have gained weight. I don’t know if it’s the other meds I’m on, but I was told that my meds shouldn't have an impact. What am I doing wrong?
Response from hersNov 11, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
MS
Marcine S.
I’ve been to clinics before we’re I…
I’ve been to clinics before we’re I have to go in once a week, not always convenient. I love that the drug is in my fridge. If I have a question, response time is very quick from the doctor.
Response from hersNov 10, 2025
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
TP
Teresa P.
It’s not working
It’s not working
Response from hersNov 11, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
SG
Sezelle Gereau M.
This is medical care??
I perceive that I am having a complication with a medication that you prescribed. Instead of helping me figure out a treatment plan, I was instructed to stop the medication and see my doctor.
Response from hersNov 11, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
CB
CB
Disappointed and Misled — Not Worth the Cost or Time
I started treatment with HERS about three months ago after my primary care provider could no longer prescribe my compounded medication. Previously, I had been taking 96 units, but had to stop for several weeks due to prescription and health issues.
Before signing up — and paying $1,400 for a 4-month supply — I spoke with a HERS nurse practitioner who assured me that I would start at 8 units since I’d been off the medication, and that the dosage could be increased if I didn’t feel any effects. That flexibility was the main reason I decided to move forward.
Unfortunately, that promise was not kept. When I noticed no results from the initial 8 units, I followed up, only to be told that my dosage could not be increased — directly contradicting what I was told before purchase. I even requested a copy of the recorded call to confirm what was said, but my request was ignored.
Despite my disappointment, I followed their prescribed dosing schedule (8 → 16 → 24 → 32 units). I was also informed that each vial must be discarded within one month of opening, even if there’s leftover medication — meaning I had to throw away part of what I paid for every month.
Example: After using 8 units per week for 4 weeks, I still had medication left in the first vial, but was told to discard it.
Even though I’ve maintained the same strict routine that worked for me previously — one meal a day, low-carb diet, 14–16-hour fasts, daily workouts, and plenty of water — I’ve only lost 5 lbs in 3 months, compared to 25 lbs in 3 months on my prior regimen.
I’m now questioning both the efficacy of HERS’ medication and the competency of their follow-up care. My PCP had gradually titrated my dose (10 → 20 → 40 → 70 → 96 units), so I know dosage adjustment can make a huge difference. Yet every time I contact HERS about the lack of results, I’m told to “be patient” or risk being considered “non-compliant.” That response feels dismissive, especially after investing so much time and money.
At this point, I’m on 32 units and seriously considering ending treatment and finding another provider.
Overall: Poor communication, lack of accountability, and disappointing results. Based on my experience, I would not recommend HERS.
Response from hersNov 11, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
PZ
Paula Z.
I had anticipated losing weight faster…
I had anticipated losing weight faster and that the medication would curb my cravings more but I am losing weight.
Response from hersNov 10, 2025
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team