Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
forhers.com
Website
forhers.com
Category
Pharmacy & Medicine
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hi,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
KY
Kymberli
I am not able to take a full gummy
I am not able to take a full gummy. It is causing me to have problems sleeping and causing hot flashes and a little anxiety
Response from hersDec 20, 2025
Hi Kimberli,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
Our team has followed up with you in your treatment channel and look forward to your response.
KH
Kim H.
Losing weight and clothes are looking…Looking Good
Losing weight and clothes are looking better.
Response from hersDec 18, 2025
Hi Kim,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
MD
Margaret D.
I like this medication and I like this company.
I am doing great with this medication. My weight loss hasn’t been quick, but steady and that is what I want. I want to lose 10 more pounds, making my total weight loss just over 20 pounds. I anticipate this taking 3 more months or so. One of the things I like about this so much is that you just don’t bother me! I’m 63 years old and have been on many, many diets. I know what healthy foods are and I know I need to exercise and I don’t need any coaching on all that. I have just always been so hungry, and this medication has helped with this a lot.
Response from hersDec 18, 2025
Hi Margaret,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
PW
Penny Wilma Posso V.
Dangerous and a rip off!
Dangerous and a rip off!
I spent a long time answering questions truthfully, and explained that I work out regularly, I walk, travel a lot and have no mental issues, anxiety nor depression. I also have no illegal drug dependency. Well, they sent me Bupropion 150 mg tablets, an antidepressant to treat Major Depressive Disorder, in addition to Naltrexone tablets used to treat Alcohol Use Disorder and Opioid Use Disorder. When I called, I was contacted by six different doctors with foreign names, never a human! I paid for six months, the biggest misdate, because they shipped three months worth of narcotics and refused to reimburse my money. I lost almost $300 in narcotics pushed by this company.
Response from hersDec 18, 2025
Hi Penny,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
We have followed up with you via email and look forward to your response.
The Hims & Hers Team
AL
Allison
Concern with care and oversight
I signed up for Hers’ weight loss program after seeing advertisements for a five-month oral medication kit that included medical support. I understood and accepted that the specific kit would be prescribed based on the intake questionnaire. However, one of the medications prescribed require appropriate monitoring, particularly with laboratory work.
As my dosages increased, I began experiencing side effects. When I raised these concerns—especially regarding the compounded medications—I was repeatedly told that I would “get used to them.” A significant issue with the compounded medications is that if you experience side effects from one component, you cannot discontinue or adjust an individual medication. Hers was unwilling to remove specific components and instead advised switching to a different kit, which would require an additional out-of-pocket expense.
When I asked about monitoring labs related to increasing dosages, I was told I would need to follow up with my primary care provider for lab work, as Hers does not order or monitor labs. This was concerning, given that some prescribed medications, such as metformin, should be closely monitored due to risks like lactic acidosis and renal impairment.
Additionally, I was advised I could stop one medication, bupropion, abruptly after being on it for approximately six weeks, despite the fact that it should be tapered to avoid potential withdrawal or adverse effects. Overall, I felt that my concerns about side effects and possible adverse reactions were consistently minimized.
When I cancelled my renewal to avoid being charged again in February, my entire plan was immediately canceled, and I lost access to the patient portal altogether. This prevented any further communication or follow-up.
I ultimately decided to return to managing my care with my primary care provider, as I no longer felt confident that Hers was fully aware of which medications I was taking, at what dosages, or for how long. Responses often felt generic and conditional (“if you’re on this dose” or “if you’re taking that medication”), rather than tailored to my actual treatment plan.
Given the cost of the program—especially considering that many of the medications included are widely available at very low cost (some under $5, with metformin being free at many pharmacies)—the level of care and oversight did not meet my expectations. Unfortunately, I do not feel the service justified the price I paid.
Response from hersDec 18, 2025
Hi Allison,
Thanks so much for sharing your experience with us! We are here to help you in any way we can.
We have requested further information so we can locate your account and help you with that as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
SS
Susan S.
I am taking the pills hers for my hair
I am taking the pills for my hair. They are definitely working. My hair feels much healthier and has started growing. I don’t notice much difference in the thickness but that might take a little longer. It has grown since I’ve been taking the pills. I will continue to take the medicine as long as possible. I would highly recommend “hers” medicine for anybody wanting to improve the look and length of there hair.
Response from hersDec 17, 2025
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
SA
Sandra
I thought I would see results a little…
I thought I would see results a little sooner. The app is good and I like the reminders. I hope to see more weight loss soon.
Response from hersDec 17, 2025
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team