Cassandra K.
The medication is working great
The medication is working great, the only issue I have is how slow it is getting back to customers when they have questions. My prescription has been getting filled at the pharmacy for over a week and I’ve had no update. I contacted customer support/care team over 24 hours ago and haven’t heard anything.
Response from hersMar 6, 2026
Hey Cassandra, Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us. We have followed up with you through the messaging portal located in your account and look forward to your response. The Hims & Hers Team

