Jennifer F.
When I signed on to this platform it…
When I signed on to this platform it was great. They have recently dramatically gone down hill. One- They sent medication to me late causing missed doses. I reached out multiple times on the platform and no one could give me a clear answer why. They then refused to continue my prescription sent for 3 months at a Time as they previously had for about a year- meds that i pre-paid for in the platform. And only sent me a two month supply saying “it’s for my convenience”. Well- it’s more convenient for me to receive more doses so I don’t need more shipments. They won’t listen. 2- I have now requested they verify the current prescription I am on for another doctor. They need to provide me with medication name, dose, prescriber, my name and dob. I have asked for this for DAYS AND DAYS inside the platform and they won’t send it to me and this information is not readily available in this format on the website or app causing more delays with my care. DO NOT SIGN UP WITH THEM. The “4 hour response time” through the messaging portal is total BS. It usually takes a Full day for one response and then if they don’t answer what you need (which they usually don’t) is another full day for a response. Hence why a simple thing like verifying a current prescription is taking me almost a week to sort out- and still hasn’t been addressed. I work in healthcare as an RN and this is literally terrible patient care.
Response from hersMar 9, 2026
Hi, Thank you for providing your honest feedback, and we’re so sorry for the experience you had. We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. The Hims & Hers Team