Mary S.
Poor Consumer Help
Hi. I found their phone number on google, after trying to email them for several days. Unfortunately for me, the tiktok platform said it was for one month of meds and not a fee for evaluation. Hers would not refund my money. They pretty much said they evaluated me and that's that, even though I cancelled within minutes of finding out it was not for product. My fault but it's still bad customer service.
Response from hersApr 14, 2026
Hi, Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us. The Hims & Hers Team