hersReviews of forhers.com

My autoship was billed on July 29th, but the shipment never went out. I kept checking on it without getting an answer as to when it would ship. I was finally told there was a backorder and I could substitute. So I said go ahead and still nothing. I called and was told they did not know when it would ship. I asked them to call the pharmacy and they told me they could NOT do that, but I could. THAT IS NOT CUSTOMER SERVICE! I told her to cancel the order and any future shipments....and amazingly she was now able to tell me it was shipping and give me a tracking number. I was extremely disappointed. I was without my prescription for a month.

I feel that they check in on a everyday basis making sure that I stay on track with weight losing program

Everyone that I have reached out to regarding questions has been great and quickly responds.

THE PRODUCT DOES NOT PERFORM AS THEY STATES. WHEN YOU CALL CUSTOMER SERVICE THEY LIE THAT IF YOU SEND EMAIL YOU WILL GET A RETURN LABEL ONLY TO DISCOVERED YOUR BEING LIED TO AND DECIEVED. THE FIRST EMAIL THEY REFUSE TO SEND RETURN FOR FIRST ORDER WHICH HAD NOT BEEN ASKED FOR SECOND EMAIL EXPLAINED IT WAS FOR ITEM RECIEVED 2 DAYS PRIOR ONLY TO BE TOLD I HAVE TO PAY THE THE RETURN THEY COULD HAVE STATES A PHONE CALL NEVER PURCHASE FROM THIS LYING CHEATING COMPANY

Liked: immediate responses to all messages and questions over several days. Disliked: when Hers said I was ineligible for oral tablet, someone filled my order as Topical, and was charged for it, before I fully confirmed with my providers the interactions of oral minoxidil with other meds. When I finally got provider approval, Hers said I would receive my 1st order in November, 2 months after confirming. This was for a refill when I had not yet received my 1st order. Finally, on 9/4/26, when I received message that order was placed for oral tablet, I never received email with order #, and had to keep following up.

Absolutely horrible customer service. Everything is AI generated. I renewed my prescription September 9th. It is now September 27th and it is still "in process" in the pharmacy and I took my lost dose yesterday. AI offered me 10% off next renewal (what a joke). When I initially signed up I selected 3 month option. They charged me for the 5 month plan and wouldn't change it. I will be moving on and telling everyone I know to beware of this company.

I would be very careful if you are thinking about using hers before signing up. Once you click and fill out survey they will charge $149 automatically just for the survey. It’s a total ripoff and deceitful practice. Be aware and be absolutely sure before you begin otherwise there is a cost no matter what .

I don’t love the new design of the app. It makes it a lot harder to find prescription updates or track orders. I preferred the old layout much more. It’s also confusing trying to cancel a meal kit because it makes it sound like I’m cancelling my entire membership.