Shari H.
BUYER BEWARE
My daughter and I made an inquiry into this program for her to use. We signed up for a membership but then she changed her mind. After logging in, we were unable to see any subscription to cancel and thought we'd done something wrong and maybe it had not started. The next month, I was charged $149. Logged into Hers again and there was nothing, so I thought there was something fraudulent going on with my bank account. Two more $149 charges, and I couldn't get my bank to do anything, so we contacted Hers through an obscure messaging system, because I was still unable to see a subscription or any activity on the account whatsoever. I went round and round with someone who probably has no authority. Hers has agreed to cancel our (what I call a "ghost") subscription and refund the latest charge, but they are refusing to refund the other three. So basically they are keeping $447 for absolutely NO service provided. That's quite a way to fund a business! The FTC has cited "violations of the Restore Online Shoppers' Confidence Act (ROSCA) by obscuring refill dates - and putting up difficult, multi-step barriers to cancel subscriptions"! Ya think?! I have contacted the FTC to file a complaint.
Response from hersOct 3, 2026
Hi Shari, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account. We look forward to hearing back from you soon. The Hims & Hers Team

