K. N.
Convenient initial process | But TERRIBLE customer service
Convenient process to get an RX, but the app and customer service is terrible, plus the product offerings are somewhat limited. They will make shipments WITHOUT ANY NOTIFICATION cueing you to pause/delay, which is especially problematic since they overcharge for many standard medications. There is no customer service without using the app. They also claim they will transfer the RX to you and then make it difficult/impossible to utilize the RX in the valid window for the prescription. Other platforms have better blends/options of prescription products to address your concerns. They may be good for a maintenance RX of something you already need/use, but you will have to set your own reminders about shipments and if you have a problem, they will shrug it off and do not care that you are dissatisfied. I plan to use alternate telehealth going forward.
Response from hersJun 26, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

