P.C.
Already informed them a few times when…
Already informed them a few times when I canceled by subscriptions for weight loss. The quality of service does not warrant the price I paid. When inquired about the medication, they simply said referred to the bottle. If I could, I wouldn't have asked. Many times, they responded " What did you mean? " Very rude, impatient. Worse, there is no assigned care team. Every time a new person joins the thread, they ignore the chat history. They ask the same questions repeatedly, making the support sporadic and frustrating. Support is inefficient due to repetitive questioning. This constant back-and-forth wastes time, turning a quick question could turn into a 2-hour task. There are so many weight loss medication on the market now, I think they should really think about their approach and how they care for their customers.
Response from hersJun 30, 2026
Hey, We are truly sorry to hear you had a frustrating experience with us. We appreciate you sharing this feedback with us, so we can do better. If you need assistance with anything, please send us a message in the 'messages' tab at forhers.com, or send us an email at [email protected]. The Hims & Hers Team

