hersReviews of forhers.com

Very disappointing experience with HERS. I paid for my membership on June 15th. I initially tried to cancel my membership, but after receiving an explanation about the membership requirements and the need to continue treatment, I decided to resume my treatment for this month since I had already paid for the membership. Despite this, I am now unable to access my treatment or order my medication unless I pay the membership fee again. I contacted customer service expecting a simple resolution — simply reactivating a membership that was paid for only two days ago. However, I have not received a solution and have been told, in practice, that I would need to pay twice for the same membership. This is extremely frustrating and unacceptable. The customer service experience has also been very disappointing. There is no option to speak with a representative directly; communication is limited to online messages, many of which appear to be automated and do not address the actual issue.A healthcare company should have a reliable system and provide better support for patients who are already paying customers. I hope HERS takes this feedback seriously and improves the way they handle membership changes and patient access to treatment.

Easy to use App, great communication about med refill and Lilly Pharmacy also great coy

I have lost weight and am no longer snacking in the evenings.

After this month I want to suspend my membership until I decide to continue.

I was charged $149 twice for wegovy on june 10 and then June 11. I have not started the one order of Wegovy that i did receive. I never ordered a second shipment of wegovy and never received one. The second charge of $149 is fraudulent. I want my money back.

It ships my prescription on time. It makes me accountable on a daily basis.

I signed up and almost immediately regretted it. They forced the higher prescription (Zepbound) for me as an “approved prescription” even though their website says they offer others… and they also said I couldn’t change or switch to WeGovy (the cheaper medication- go figure THAT ONE wouldn’t be approve) after another representative who I spoke with on the phone said I could. Oh, speaking of calling them - I had to search Google high and low to find the customer service number and waited on hold for an hour before someone picked up….Just for them to tell me that I had to wait for the doctor to message me back in the portal and that it could take 24-48 hours for a response. This is all within 2-3 hours. I’m canceling immediately once the doctor or whoever answers the chat, and advises how to cancel this membership. I’ll take my chances with Ro

First, the platform is okay except for the section with the water intake, nutrition, sleep, and movement. Once you check it off then you cannot edit your input. I try to do my inputs as I go through the day especially for water, protein and movement. My input is not precise.