Melanie J.
Refill Process
The actually refill process has not gone well for me. I've had 2 refills and both times, the script has not been sent to the pharmacy after the check in from the doctor. The 1st time, I gave it extra time not knowing how the process goes. The AI messaging gave false information. Then I spent 45 minutes with customer service to finally get my refill. The 2nd refill was the same. I did just automatically call in. Waited on hold for 30 min and had to hang up. Called back, waited for 17 min to talk to someone, they put me on hold and it hung up on me. Then I called a 3rd time that day and after 37 minutes got to a person and was very knowledgeable and helped me immediately to get my script. I feel if this is how the process goes, my monthly membership fees are wasted and I will cancel and find a program that I get my money's worth.
Response from hersJul 9, 2026
Hi Melanie, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.

