Beverly J.
Unethical and useless
They gave me absolutely no treatment and no treatment plan. It was impossible to receive any clear information from them because all customer service is handled over messaging. You are never dealing with the same person or you are communicating with a bot. You receive no consistency because at no time are you communicating with the same person. I received 5 different answers from 5 different "people" to the same question. It takes hours for them to reply, and the replies are all from different people with conflicting information. I never received clear answers to my questions. I eventually canceled the subscription due to their inability to communicate clearly and consistently. Only to find at the end they would not refund a subscription fee for a subscription I never received. They are thieves.
Response from hersJul 11, 2026
Hey Beverly, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team