Justine
I never received my product and was…
It has been one month and I never received my product nor any updates about my product inventory. Also, I was unaware I had to pay $175 up front. I thought it was just a small monthly payment of $30. Terrible customer services you cannot get through on the number provided. The chat service told me there was nothing to do. All I keep getting is progress emails although I never received the product. Do not recommend
Response from hersAug 14, 2026
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team