Sandra T.
The product was not delivered and I was…
The product was not delivered and I was not notified. I reached out to customer service and was told I cannot get a refund until the product gets back to them. After multiple emails I was told I would get a refund less $5.95 for shipping. The product was returned to the company even though the address is correct and a number was on the order. I asked for a managers assistance and was told there are no exceptions to the rule. That is what I am getting and will not be able to speak with a manager. I bought this product and ship it to a friend as a gift. I even asked if the product could be reshaped once the address is verified and I was ignored.
Response from ForeverLuxJul 16, 2025
Hello Sandra, We’re truly sorry to hear that your order was not delivered, and we appreciate you taking the time to let us know. At ForeverLux, we take delivery issues seriously and understand how disappointing it is not to receive a package, especially without any notification. A member of our customer care team will be reaching out to you directly via email to investigate this further and assist you with a resolution. Thank you again for bringing this to our attention. — The ForeverLux Team