ForeverLuxReviews of foreverlux.com

Response from ForeverLuxOct 22, 2026

Hi Dianne, We sincerely apologize for the difficulties you've encountered while trying to purchase your fragrance. We understand your frustration with the shipping damage and inventory issues that have prevented your orders from being fulfilled. We appreciate your continued trust in ForeverLux and will review these circumstances internally to identify opportunities for improvement. Thank you for sharing your experience. We regret the inconvenience and disappointment this has caused.

Response from ForeverLuxOct 22, 2026

Hi Emily, We're very sorry that your order has not yet arrived and understand your frustration, especially after waiting 15 days for your purchase. Fragrances are subject to shipping regulations that often require ground transportation rather than air, which can sometimes result in longer delivery times. However, we understand your concern and sincerely apologize for the extended wait. Please contact us at [email protected] with your order details and mention this Trustpilot review so our team can look into the status of your shipment. We appreciate your patience and thank you for choosing ForeverLux.

Response from ForeverLuxOct 22, 2026

Hi Edith, We're very sorry to hear that you have not received your package and that your attempts to resolve the situation have been frustrating. We understand how upsetting it is to be caught between the carrier and customer service without clear answers. We sincerely apologize for the inconvenience and would like to have your concerns reviewed further. Please contact [email protected] with your order details and mention this Trustpilot review so our team can take another look at the situation. We appreciate your patience and regret the frustration this has caused.

Response from ForeverLuxOct 22, 2026

Hi Neli, We're very sorry for the frustration you've experienced with your order and the communication you've received from our customer service team. We understand how concerning it is to wait two weeks without seeing any movement in your tracking information. While shipping delays can sometimes occur beyond our control, we recognize that providing clear communication and addressing our customers' concerns are equally important. We sincerely regret that our responses have left you feeling unsupported. We take your feedback seriously and will review how your concerns were handled internally. Thank you for bringing this to our attention.

Response from ForeverLuxOct 22, 2026

Hi there, We're very sorry that you did not receive your order and that the item was no longer available. We understand how disappointing it is to look forward to a purchase only to find out it cannot be fulfilled. We sincerely apologize for the inconvenience and regret that your experience with ForeverLux fell short of your expectations. Thank you for sharing your feedback.

Response from ForeverLuxOct 17, 2026

Hi Christy, We sincerely apologize for the frustration and inconvenience you've experienced with your order. Receiving the wrong item, having to return it, and then waiting for an update is certainly not the experience we want any of our customers to have. We're especially sorry to hear about your experience with our customer service team. Your concerns regarding communication and the way your situation was handled are taken seriously, and we will review this matter internally. Thank you for bringing this to our attention. We deeply regret the disappointment and inconvenience this has caused.

Response from ForeverLuxOct 17, 2026

Hello, We're very sorry that your order was damaged during shipping and that we were unable to send a replacement. We understand how disappointing it is to look forward to receiving a fragrance only to learn that it won't be arriving. We sincerely apologize for the inconvenience and appreciate your understanding. Thank you for giving ForeverLux the opportunity to serve you.