FordParts.comReviews of fordparts.com

If there were zero stars they would get it!!!! DO NOT BUY THROUGH FORD PARTS!!!!The stress and time it will take to get anything done is not worth it. Cancelled my order and they still sent the parts and charged my credit card. Horrible customer service and impossible to get a refund. Three phone calls to parts and asked to talk top a supervisor and they would not let me! I even have a case number and it does NO GOOD!! Called Ford Customer complaints and got no where!! Returned the parts with confirmation they received those parts and still no refund 10 days later. Will call credit card company and contest the charges!

I ordered a part from this company and their website verified that it would fit my vechicle. Well it did not, it was to small. I tried to get a refund and this is what they told me: They would not refund me because order was less than $20 and because I opened package. Now tell me how can you tell if a part is going to fit without removing it from the package. Absolutely ridiculous, they sent wrong part or their system picked the incorrect part. It wasn't my doing. I received order 7/20/2024 Update they told me I should have checked the vin on their website even though it gives you 2 ways to verify, one by year, make, model or by vin. So I went back to their website and entered my vin and their site still shows that part fits. But it's 3/4" smaller in diameter and won't even fit over the rubber housing, but they still blame me. Go figure.

I just picked up an alternator for my F350. The box has a hole in it the size of a softball. The terminal that One of the wires connect onto Has a large piece of plastic broken off of it. When I called to ask for a Partial refund because I cannot have any more downtime on this work vehicle. The part I had to wait three days for. They said that they can’t do a refund or a warranty that it would have to be done through Ford, which is a completely different company. Just a pain in the Xxx Thanks a lot fordparts.com

It should be negative stars! I bought mud flaps for a brand new Bronco and I did by vin so there would be NO errors. Since you have to drill and alter vehicle I waited to have them done professionally. They do not even come close to fitting per two life long techs. When I called Ford they said I was 3 days outside return window and basically tough crap. I asked for a credit or an exchange and nothing! I explained that I bought this item on their word that it was for my vin and my vehicle and they lied which is fraud and they didn’t care. I explained how it’s not like buying a pair of pants and just trying them on that they needed to be installed and they didn’t care even management. I think it is INSANE that I gave them $60,000 and they won’t even honor THEIR word about an item they sold me that is in brand new condition. So American of them. I live my dealership and my Bronco but Ford as a company is crap that they would let something of so little cost ruin such a relationship. The best part I didn’t even ask for money if it was a problem just an exchange for the correct part. You are just a nasty company and your reviews show it! The fact that you put an American flag on your product and behave like this is a shame.

Order lost...Worst experience I have ever had. A whole new level of incompetency.

FORD PARTS SUCKS Its the most complicated, lazy built website, So confusing, no clear info about anything... Impossible to shop accurately without counting on luck Date of experience, you asked? Answer is always !!!!

Ordered $799 Ford Charging Station Oct 3,2023 . Few weeks later Item Never arrived. Called Ford Parts said tracking shows it was never delivered and was sitting in shipping center an hour from where I live. They state they will escalate the event asked if I wanted to re-ship or refund. Requested Refund. Month goes by and call again. They state that item is still undelivered but will re-send escalation and to wait a week for an email. Week goes by call again……now they say that it was delivered to NY? I live in WA and the address on order is in WA. Of course they say they will escalate again and to wait another week??? but all I have been asking for is a refund??? Its been two months and no response, no information and no refund?? Poor service and response. First Ford Vehicle I bought, big mistake, wouldn’t recommend Ford to anyone.

I searched for an ICP sensor for a 2002 7.3 and nothing came up (a very common sensor). I searched fluids for the same vehicle and only antifreeze came up. I need the correct transmission fluid, Mercon V, but it wasn't there. If I put in my VIN on a Ford Parts website I was expecting every part, fluid, etc, to show.