FordParts.comReviews of fordparts.com

First part i ordered didnt fit the factory connector on my 2005 escape. When I messaged them asking for advice was I was just told it was the correct part lol. I believe they should atleast let you know in the parts info about the change in to the connector and be able to give you some kind of advice. Anyway I ended up finding and ordering the correct connector paying for fedex next day delivery but its been 23 hours and it still hasn't even been processed so believe there are lots of room for improvement!

I ordered the F350 1999 early production track bar kit. The shipping costs by the time it arrived were out of line. The charged $180. Internal shipping charges. I had another $220. at the border charges into Canada. Then there was a shipping hassel where the shipment was lost. UPS asked me to contact Partsone for shipping help and I sent four emails for support and never had a response. Neither did UPS. Once they had the money they disappeared. I dont have the track bar in yet but as for the cost, service, response I would not go back!!!

I moved from CA to PA October 2024. Called Ford before the move to give them the new address so they could send the "free" Tesla adapter to the right address. They sent it to the CA address anyway. It got returned to Ford. I call 800-392-3673 which couldn't help me and sent me to 844-589-0060 which couldn't help me and sent me back to 800-392-3673. Tried chat and same thing ... sent me an email telling me to call 800-392-3673. These people are clueless and I now realize I will never receive the charger from Ford. Worst customer service ever.

Fast, accurate help in the chat to find a small part.

Ford told me an incorrect part number for a seat belt. I ordered it off a third party website that won’t let me return it. Ended up calling a Ford dealership and driving an hour and a half to make sure it was the correct part. I am out so much time and money for their mistake.

Edit 10/21/24: I went ahead and reached out to the local parts manager Michael from Cavender Ford OKC via email and he was very understanding and much more professional than I was when I reached out lol.. He responded very quickly and came with a solution-oriented mindset and resolved the issue. Still can't give 5 stars as it should have never happened to start with. It was never really about the money as I was hoping to get the part during the weekend so I could work on it, which is why I had ordered overnight to begin with. While that can no longer be fixed at least they did what was reasonable to refund the overnight freight costs so I guess that's really all I can ask for at this point. ----------- Original Review: I paid extra for overnight delivery on my parts and these *** placed a weekday-only restriction with FedEx. So now even if I had ordered normal delivery speed it would have arrived on the same day (Monday) so I want my money back. I am registered with their website as an INDIVIDUAL not a BUSINESS so there should never have been any question that I would want weekend delivery. Why even offer 1-day delivery service.

I purchased several accessories from Ford parts and accessories.com One order came with the wrong parts, second reorder came with completely different item in the box then what was ordered, and when I tried to return the first one they refuse to mail me return labels, I told him I did not have a printer, they give you a very short window of 7 days to get it back to them from time of shipping till they receive it or you possibly will not get a refund, I called them because I was about to expire the 7-day window, there representative told me to wait until the escalation team contacts me, they didn't contact me till like 2 or 3 weeks later and then refused to issue a second return label even if it was through email very poor service I strongly suggest nobody and I mean nobody ever used them for anything I think I'm going to just stop by Ford products all together and switch to maybe Chevrolet or Chrysler because Ford's customer service has gone in the toilet, and I was a loyal Ford person for many years but the loyalty has died out because Ford doesn't stand by their products they're all about profit nothing more it wasn't always that way

STAY AWAY!!! This company or website or whatever it is is no good. If you need parts go to your local dealer and have the dealer order the item or items for you. It's been over 2 weeks and I am still waiting on one order. I was told I could not get a refund although the order hasn't even shipped out yet. There is no way to track your order online and no one could tell me where my order was being shipped from. I seriously do not believe these guys are associated with Ford at all. BEWARE!!!