Al B.
UPDATE: Matt from Footstar immediately called to rectify my issues. He was very informative and responsive to my needs. I will try to break them in and see what happens. Thanks Matt!
Well, when I received the mold, it was so wide that it wouldn't fit in any of my shoes without it sticking out! Granted I have wide feet, however there's a piece that literally makes my orthotics 4 INCHES across!, At $250 I thought it would be WAAAY better and worth it.
Response from Footstar OrthoticsJul 25, 2023
Hi Al, First off, I'd like to sincerely apologize that you weren't happy with your orthotics. Our team takes pride in our work and all of our orthotics come with our guarantee along with unlimited adjustments, alterations or remakes. Please feel free to call me at 1-800-318-0007 and I'd be more than happy to walk you through some options to make sure you're happy with your purchase. Thank you and I look forward to hearing from you.