Abby
AVOID AT ALL COSTS
AVOID AT ALL COSTS! This company says you need to return at your own cost to SWEDEN!! I've never heard of such nonsense. Garbage!
At Footstar Orthotics, we have built our name on the ability to accurately engineer customized insoles for our customers’ needs. In modern medicine, podiatrists receive results by taking moldings of their patients’ feet,
Footstar Orthotics (footstarorthotics.com) has 18 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18 approved reviews, newest moderated first
Abby
AVOID AT ALL COSTS! This company says you need to return at your own cost to SWEDEN!! I've never heard of such nonsense. Garbage!
customer
Processing problem with my UK based order email came through 4 days after I ordered them. Was a bit dubious as reviews from others weren’t great. My son and daughter both nee them asap due to pains they are experiencing. Not great first impressions unfortunately.
Carmen
Ordered over a week ago. Today I had to download an app just to track my package ..(another app and more spam) to see 'Delivered 2 hours ago'. Who it was delivered to I have no clue, but it certainly wasn't me. I'd hoped for my package not multiple emails from the company with content unrelated to my order. Not impressed.
Robin Faith J.
Their 100 % guarantee is false advertising. They will not accept the return at all. Received the product and it didn’t work. 2 days after receiving, tried to initiate return and was told their US return warehouse was closed and they can’t accept returns. Scam to advertise returns and refunds.
Rachel D.
Ordered and my package has been held for weeks supposedly out for delivery. I've sent emails regarding this with no response. I either want the item or a full refund.
Customer Steve W.
I first went to Footstar because I was suffering from plantar fasciitis. I had never worn custom orthotics and the pair that Matt made for me seemed to correct the problem quickly. Great service and great product! Thank you!
Dylan C.
I couldn't be happier with my orthotics! I suffered with knee and ankle pain for years. The Footstar orthotics are the foundation I was missing. Thank you Matt and Helvis
Al B.
Well, when I received the mold, it was so wide that it wouldn't fit in any of my shoes without it sticking out! Granted I have wide feet, however there's a piece that literally makes my orthotics 4 INCHES across!, At $250 I thought it would be WAAAY better and worth it.
Response from Footstar OrthoticsJul 25, 2023
Hi Al, First off, I'd like to sincerely apologize that you weren't happy with your orthotics. Our team takes pride in our work and all of our orthotics come with our guarantee along with unlimited adjustments, alterations or remakes. Please feel free to call me at 1-800-318-0007 and I'd be more than happy to walk you through some options to make sure you're happy with your purchase. Thank you and I look forward to hearing from you.