Abby
AVOID AT ALL COSTS
AVOID AT ALL COSTS! This company says you need to return at your own cost to SWEDEN!! I've never heard of such nonsense. Garbage!
At Footstar Orthotics, we have built our name on the ability to accurately engineer customized insoles for our customers’ needs. In modern medicine, podiatrists receive results by taking moldings of their patients’ feet,
Footstar Orthotics (footstarorthotics.com) has 18 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Abby
AVOID AT ALL COSTS! This company says you need to return at your own cost to SWEDEN!! I've never heard of such nonsense. Garbage!
customer
Processing problem with my UK based order email came through 4 days after I ordered them. Was a bit dubious as reviews from others weren’t great. My son and daughter both nee them asap due to pains they are experiencing. Not great first impressions unfortunately.
Carmen
Ordered over a week ago. Today I had to download an app just to track my package ..(another app and more spam) to see 'Delivered 2 hours ago'. Who it was delivered to I have no clue, but it certainly wasn't me. I'd hoped for my package not multiple emails from the company with content unrelated to my order. Not impressed.
Robin Faith J.
Their 100 % guarantee is false advertising. They will not accept the return at all. Received the product and it didn’t work. 2 days after receiving, tried to initiate return and was told their US return warehouse was closed and they can’t accept returns. Scam to advertise returns and refunds.
Rachel D.
Ordered and my package has been held for weeks supposedly out for delivery. I've sent emails regarding this with no response. I either want the item or a full refund.
Meghan K.
My package has not arrived. Please advise on the status of the package or refund.
Response from Footstar OrthoticsMay 7, 2019
Hi Meghan! So according to the tracking info on your order, it looks like UPS attempted to deliver your foam impression kit on April 16th. I'm unsure about the reason why they were unable to deliver it. I sincerely apologize for the inconvenience and we will be sending out a new kit overnight to you this afternoon. Thank you so much for your patience and we'll have you in your new custom orthotics very soon!