Food LionReviews of foodlion.com

When I asked the manager how to request products, she told me to get online. So I did. A few weeks later I receive a call from her boss saying how much they appreciate their customers and that she would look into getting the products back on the shelves, lite soups that were removed, fat free products they once carried, lite version of salad dressing they already carry. I was told she would make a follow up call to let me know if there was a problem getting the products back. Ha! Never heard from her again. And none of the products have been restocked. Obviously, from reading all the other reviews, they don't give a damn about their customers. I'm shopping elsewhere from here on so I can get the products I have to have without going to two different stores.

Cashier held three boxes of frozen food in their hand, scanned it five times, then subtracted three, and added back two; that makes getting charged for 4!! Took several minutes to get that sorted out. Aisles are full of and sometimes blocked with freight, empty pallets, shopping carts of empty cardboard, it's a real obstacle course to shop and a LIABILITY for customers to trip over -I cannot believer they don't care about that one with the high number of elderly customers. Several trips have seen aisles almost completely blocked, only the brave would venture down those. Stocker was actually vaping! Same one on two different visits!! Have given them several attempts to improve, but the place is sinking , slowly, but it is definitely sinking and they don't seem to care. Food Lion #0939 4621 Hillsborough Rd Durham

Food Lion will never get my support again after how they treated my daughter.

Food Lion on Hampton Roads Pkwy in Suffolk VA has a very rude employee who told me to make sure I put my hamburger in a bag before I bring it to her register next time. Now, normally I’m a pretty easy going person and I would normally ignore a comment like this. But I couldn’t resist this time because of the tone of her voice. So I politely told her that I would not and that it was rude for her to tell me matter of factly what I should do with the meat I’m purchasing for my family before I bring it to her register. Like, who does that 🤷🏽‍♀️ She said it’s to keep down germs. I told her wearing gloves may help and if she doesn’t like how the meat department packages the meat she needs to have a conversation with the manager not a customer. Especially a customer who just got off work and is dead tired but still has to go home and feed her family. I was not in the mood. Just ring me up and chill on the chatter. She needs to go back to customer service training immediately.

Stores that use Instacart to fulfill delivery orders have started assuming the position that once they load your groceries in the delivery driver's vehicle. They are no longer responsible. The driver who picked up my $350 order AND another $200 order in a Honda accord. Tried to deliver me the other guys order. Then left to go back and get my order from Food Lion. But he immediately marked the order as COMPLETE as he drove away. An hour later I still haven't heard anything. Call FoodLion and they can't locate the driver and the other customer ALSO never received their order. At 5:30pm the food lion store finally calls FOOD LION CORPORATE customer service who is then supposed to call INSTACART and track down the driver. Then they'll call me and figure out how to proceed. Well, it's over 3 hours late at this point and you still can't find the driver. Refill the order and have another driver deliver it. Seems pretty simple right? But FoodLion basically washed their hands of it. After dealing with them for decades in many places. They've let Instacart destroy their brand. Nobody should trust a company that tells you it's THE CUSTOMER'S FAULT AND RESPONSIBILITY because FOOD LION doesn't employ the drivers. So if Amazon decided to use a third party to deliver your xmas gifts. And the third party driver just disappears with your entire Xmas. FoodLion is saying it's no longer the retailer (you purchase at FoodLion.com or the food lion Togo app..NOT INSTACART). But they feel like it's not their responsibility at all when their 3rd party partner. Not someone we have a choice about. But here I am. A recent amputee who can't eat dinner tonight or breakfast in the morning. Because they refuse to ACCEPT RESPONSIBILITY AND FIX IT. NOW, NOT WHEN IT'S CONVENIENT FOR YOUR PARTNER!!!

Food lion in goose creek is a ripoff I bought five packs of cigars and when I opened them they were old and stale I took them back to return or exchange them they said they cannot exchange them now it says nowhere on the receipt or in the store that they do not exchange or refund cigars I won’t spend another dime in this damn store.

We went to the Food Lion at 1300 WestWood Lane Wilkesboro NC Store #2582. We spent $209.00 dollars on Saturday October 18th 2025. We were charged the same amount on our debit card on 10/19/2025. My wife called the store and was connected to the manager on 10/19/2025. She told the manager of the issue and he told her to call her bank and let them sort it out. She told him that the bank would just refer her back to the store and she did not see why he could not look up her account which she had already given him and see the duplicate charge and fix it. She said he got smart with her about it and when she asked him for his name she was told that he would not give her his name and hung up. Although our account was credited with the amount of the duplicate charge immediately after the call his service lacked respect and dignity for a manager dealing with a patron that has been shopping that food lion for years. I feel as a manager myself that this should not be tolerated at this level of administration.

Foodlion is great but do not go to #825 FoodLion if you want anything thing that is on sale cause they will Not have it.I mean day after day,week by week!This place is a Joke ,it blows my mind ,I just can't believe it.The one on Glenburnie Rd in the meat department they Never got sale items out ,but if they do it is only 1 or 2 packages,No seletion!Employees come out and stock and just walk by empty shelves.This would never be when I use to work there.I go here everyday day almost cause it is on the way to my girlfriend house & it sucks cause I hate to drive across town to shop.