Fond TravelsReviews of fondtravels.com

Jasperr made my experience great! I had a very complicated situation for travel to Croatia for 9 family members. He was so kind, so patient, and so professional. His attention to detail is impeccable. He worked with me until we got every detail worked out. He said he prides himself on providing excellent service and I saw that in action. What could have been a nightmare turned into a perfect scenario. We are all set to go on a trip of a lifetime. Thank you, Jasperr.

Agent very helpful and patient He gave accurate hold time info. Happily explained procedure/policy as pertained to my needs. Friendly yet professional. My goal achieved with his help otherwise would have tried a different airline

Professional,efficient and straightens out a prior problem 5 star

this ppl are scammers ! they charged my CC but did not issue ticket ! so i went to airport thinking i ve a ticket ! BUT no this idiots took my money did not issue the ticket ., so i ve to purchase another ticket from another airline and wait 5 hours for next flight to my destination ??!!! after 3 months they still have not issued refund to my CC . i ve called them 5 times already . and each time they have new excuse . still no refund , SCAMMERS

Matthew provided excellent customer service. He was fabulous - carefully reviewed all details, patiently answered all of my questions and so pleasant. Will reach out to SW for my next travel.

Jasperr is the greatest he went about and to make sure that i was able to get the best flight he deserved more than a hundred stars if I could give them great job and I look forward to booking all my extended flight with you. You got you a costumer for life.Happy New Year to you.Thanks much KL.JM

I had a very stressful experience with Fond Travels due to the agency's procedures. I discussed the flight details over the phone with the Fond Travels' agent, Dan . He sent me by email the flight details and the prices charged by the airline and Fond Travels in Canadian dollars (CA$). I agreed to buy the tickets. I had to call him again in order to receive the electronic tickets. I started to have doubts. I verified my credit card. The airline charged my credit card in CA$ ,yet Fond Travels charged my card in US$($955 in place of $660). I called back and cancelled the tickets in the same day. Dan assisted me on canceling the tickets and told me that the money will be returned on the credit card the next day. Dan's approach was professional and helpful. The airline returned the amount charged on the card in 2 days. It took more than a month of stress and calls to recover the money with Fond Travels. I was told that Dan is the only agent who can answer my request but he was not available for days and weeks. A month went by, and I was still struggling to reach Dan and recover my money. Finally, after more than a month, Fond Travels returned me just CA$913 in place of CA$955. I hope my review will help improve the Fond Travels' procedure.

Worked with Jonathan, he made everything very easy for me to understand and took enough time to explain everything to me. Was a delight to work with.