Terry J.
Call this company daily. If something goes wrong, it's your fault and it is nothing they can do.
Call this company daily.
Response from Fond TravelsMar 6, 2026
Hello Terry, Thank you for your feedback. We're sorry to hear about your frustration and appreciate the opportunity to clarify the situation. In May 2024, you contacted us to add additional baggage to your reservation. Although the service was processed on our end, the airline unfortunately did not complete the baggage addition. As soon as this was identified, we promptly issued a full refund for the baggage fee and, as a goodwill gesture for the inconvenience, also provided a complimentary voucher for future use. The voucher was issued via email with a validity period until August 20, 2024, which was clearly mentioned in the voucher details. Our team has recently received your request in March 2026, which is unfortunately well beyond the validity period. We understand how situations like this can be frustrating. However, we did make every effort at the time to resolve the issue promptly by refunding the charge and providing a goodwill credit. That said, we would still like to assist you if possible. Please feel free to contact our support team directly so we can review your case once more. Kind regards, Customer Support Team