Former Disappointed C.
"You Get What you Get and You Don't Throw a Fit"
During a lifetime warrantee claim for a Trek bike that had to pay as much as the initial purchase price, I expressed my disappointment to the employee, who replied "You get what you get and you don't throw a fit". The warrantee for new frame required a new seat post and wheel. They kept my old parts and charged me full retail for the replacement parts. I'm done with this shop and Trek.
Response from Folsom BikeOct 11, 2017
We are sorry to hear about your poor experience. We understand that warranties can be frustrating when compatibility issues occur from upgrading an aluminum frame to a carbon frame. We are normally known for exceptional attention to detail in these matters and we regret that we missed the mark. As an owner, we really appreciate your feedback. If you would like to discuss further, please contact me directly at [email protected] or 916-844-1000 x 2. Have a nice day.