FOLIGAINReviews of foligain.com

For the third time I wrote a mail to the customer service and asked for support because it is not possible to open an account as I did not receive the link where I should confirm my mailadress. It looks like the customerservice does not even read the request! The only thing I have received is for the third time a very strange answer with the question: „Do you have problems with your account? regards customer service“ This is unacceptable. I wonder who is working at the customer service. This is so bad. Foligain should immediately recruit staff that is able to answer a question and give its customers support. I will never ever place an order on this website!

My order never even shipped for 30 days! Then the customer service refunded me after 30 days without any details! No idea what's going on! Total BS! My response to reply: Please do not lie about my incomplete address. I know my address and I’ve put the same address that I always use for online shopping. Also, I never received any emails for calls from your customer service. I still have emails that I’ve sent to inquire about my product and the reply was apologizing and refunding my money. I never even mentioned I wanted a refund, I wanted the product. But the tracking number said it was never shipped and still in warehouse in UK. You should be embarrassed to tell such lies. Reply No.2: I guess your customer service must come up with a lie to defend themselves. I get it. I never had any issues receiving products from overseas and locally with the address. And you never tried to contact me. I still have all of my phone records, because I never delete them. And instead of coming up with a solution, your staff decided immediately to refund the money, instead of trying to find out why it wasn't delivered. If it were an address issue, they would have asked me then. But they didn't. Didn't even offer to send the parcel. Maybe a system or human mistake. But instead of apologizing, you keep lying! Please do not reply again. Reply 3: There is no order under my name? LOL. Another excuse to dismiss my review. I can send the order number if you want. But what are you gonna do about it? Probably nothing.