Founded in 2008, FOLIGAIN® delivers science backed hair regrowth solutions with Ultra Pure Minoxidil and TRIOXIDIL®. Made in the USA and trusted globally for visible results and scalp health.
FOLIGAIN (foligain.com) has 410 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
foligain.com
Website
foligain.com
Category
Hair Care & Styling
Location
Phoenix
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Merci beaucoup pour votre message et votre recommandation ! Nous sommes ravis que vous soyez satisfait de notre service client. Cependant, nous avons remarqué que vous avez laissé une seule étoile — peut-être par erreur ?
Si c’est le cas, nous serions très reconnaissants si vous pouviez mettre à jour votre évaluation. Votre retour est très important pour nous.
- The FOLIGAIN team
DA
Daniele A.
tra 3 mesi saprò dare un giudizio
al momento posso dare solo una stella perchè avete scritto sulle istruzioni che i risultati si vedono dopo 3 mesi quindi usandolo da 1 mese non posso dare una recensione positiva
Response from FOLIGAINOct 28, 2025
Grazie per il tuo feedback. Comprendiamo perfettamente il tuo punto. I nostri prodotti sono formulati per offrire risultati visibili dopo circa 3 mesi di utilizzo costante, quindi potrebbe essere troppo presto per valutarne l’efficacia dopo solo 1 mese.
Apprezziamo molto la tua pazienza e il tuo impegno e ti chiediamo gentilmente di considerare di aggiornare la tua recensione una volta ottenuti i risultati completi. Le valutazioni delle recensioni sono molto importanti per noi e aiutano altri clienti a fare scelte informate.
- The FOLIGAIN team
MM
Mary M.
No advice and 4 emails on can’t even get a return label from them …
I had a discussion as advised on the packaging with my physician. She thought the cheaper supplements ( total care) better as the stimulating ones apparently include ingredients where there is no proof of efficacy.
I wanted to discuss with foligain. First email contradicted the packaging advice and said I could use medication the package said I shouldn’t. All other emails ignored including those asking for a returns label. I spent £200 and I want to send the stuff I can’t use and the stuff I think I can but they won’t explain the difference between ( eg shampoo and supplements) as I prefer to be able to seek advice. I thought Foligain would provide this. They don’t. Looking at the reply again, I think it may even be an AI bot picking up key words!
Please foligain just give me the info to send your stuff back
Their reply below just tells me to email the same inbox that I have contacted 4 times for advice or a returns form already and got no reply. I won’t waste my time a fifth occasion. It looks like I need to contact my credit card to resolve.
Response from FOLIGAINOct 16, 2025
Dear Mary,
Thank you for sharing your feedback. We are truly sorry for the confusion and frustration you have experienced. This is not how we want any customer to feel.
We understand how important it is to receive clear product guidance, especially when medical advice is involved.
Your order has already been refunded. We value your trust and would like the chance to make things right. If there is anything we can do to keep you as a valued customer, please let us know. Your satisfaction means a great deal to us.
Your 100% satisfaction is our goal at FOLIGAIN.
Warm regards,
- The FOLIGAIN Team
VD
Vova D.
Ich habe meine Bestellung nicht…
Ich habe meine Bestellung nicht erhalten, entweder wegen eines Fehlers von DHL EXPRESS oder durch einen Fehler Ihrerseits, der bisher nicht behoben wurde. Das Paket wurde nicht zu mir nach Hause geliefert und anschließend an eine Packstation weitergeleitet, aber ich konnte es dort nicht abholen, da mir weder ein QR-Code noch sonstige Informationen bereitgestellt wurden! Ich hoffe auf eine schnelle Lösung dieses Problems und auf die Zustellung meines Produkts.
Response from FOLIGAINOct 13, 2025
Vielen Dank, Vova Deren, für Ihr Feedback. Laut DHL wurde am 7. Oktober ein Zustellversuch unternommen und das Paket anschließend an eine Abholstation in Neumünster weitergeleitet. Wir verstehen, wie ärgerlich es ist, wenn der QR-Code oder die Abholinformationen fehlen.
Wir werden Sie direkt kontaktieren, um dieses Problem gemeinsam mit DHL zu lösen und sicherzustellen, dass Ihr Paket so schnell wie möglich zugestellt wird.
Vielen Dank für Ihre Geduld und Ihr Verständnis.
Alle Sendungsaktualisierungen
Mittwoch
8. Oktober 2025
10:57 Uhr (UTC +02:00)
Warten auf Abholung durch den Empfänger
NEUMÜNSTER – DEUTSCHLAND
1 Stück ID:
JD014600012328461755
- The FOLIGAIN Team
--------
Thank you for your feedback. According to DHL, a delivery attempt was made on October 7 and the package was then forwarded to a pickup station in Neumünster. We understand how frustrating it is when the QR code or collection information is missing.
We will contact you directly to resolve this issue with DHL and make sure your package is delivered to you as soon as possible.
Thank you for your patience and understanding.
Wednesday
October 8, 2025
10:57 AM (UTC +02:00)
Awaiting collection by the consignee
NEUMUENSTER - GERMANY
1 Piece ID:
JD014600012328461755
- The FOLIGAIN Team
AT
Annamaria T.
Se potessi darei 0
Oltre al fatto che spacciano kit di rinforzo del capello e invece nelle fiale è presente un medicinale al 2%...suddette fiale alla prima applicazione mi ha fatto una reazione allergica della Madonna per cui sono sotto cura cortisonica e lozioni e oli lenitivi..non si degnano nemmeno di scusarsi e cercare di farmi fare il reso in modo veloce, in quanto dopo quanto accaduto non voglio avere o provare più alcun loro prodotto.. ma il non avere un supporto clienti così silenzioso e indifferente è veramente vergognoso!
Response from FOLIGAINOct 8, 2025
Dear Annamaria,
We are truly sorry to hear that. The 100% complete satisfaction of our customers is always our goal, and we see that your order has already been fully refunded.
Please accept our sincere apologies for the inconvenience you experienced.
If there is anything more we can do to assist you, please contact us directly. Our team is here to help in every way possible.
Kind regards,
- The FOLIGAIN Team
AO
April O.
I've re done my feedback as they deny…
I've re done my feedback as they deny my order was placed with them and probably will again on this feedback. Be warned I've had to contact my bank and open a case for a refund as they emailed saying you're parcel is waiting to be collected as I wouldn't open the door for the courier to take his ridiculous picture as I was alone at home and wouldn't open the door this company refused point blank to refund me until the package reached them again which DHL emailed daily saying I only had 5 days before they'd return the item. The item has now been returned and I've heard nothing from these cowboys. So anyone having issues report to your bank and open a case against them because it will effect this company eventually as my bank has already stopped people buying from certain companies due to scam or poor performance and judging by these reviews and the ratings going down quickly I can see it happening with this incompetent bar stewards soon.
So red flag with any company on trustpilot is there response will say I'm sorry I don't recognize this email and can't find an order placed with us you must have the wrong company that's also another huge red flag they definitely aren't in the Uk probably China and the goods are probably counterfeit so be warned low prices low quality. It was my fault because I thought I was on the correct website only the real website and genuine do anything to help you with orders especially if your vulnerable or disabled this company only cares about holding onto your money and making you miserable waiting for your bank to issue it on their behalf. Worst customer service ever very nasty greedy unhelpful people AVOID AVOID ⛔️⚠️🚫
Response from FOLIGAINOct 21, 2025
We’ve carefully checked our records and unfortunately could not find any order under the name April O’Neale.
All of our products are made in the USA, not China, in FDA-regulated facilities and tested by independent third-party laboratories to ensure quality and safety. Since 2008, we’ve proudly served millions of satisfied customers around the world and maintained an excellent Trustpilot rating of over 4.4 stars.
Delivering exceptional customer care and providing effective, science-driven hair health solutions is at the core of what we do.
We’ve asked for your order details several times through the Trustpilot Request Information feature, including your full name and order number, but haven’t received a reply. We have not received an email either with your information though we have provided you with our email address here in this response. Without this information, we’re unable to verify or assist with your claim.
This strongly suggests that your purchase may have been made through another company. If you do have proof of an order with FOLIGAIN, please contact us directly at [email protected], and we’ll be happy to investigate right away.
The FOLIGAIN team
NI
Nico
Once bottle missing from order
Once bottle missing from order. Shipped from Hungary. Was not 48 hour delivery as stated, took 6 days.
Response from FOLIGAINJul 19, 2025
Hi Nico,
Thank you for reaching out, and we’re truly sorry to hear about the delay and the missing bottle.
We’ve reviewed your order placed on Thursday, July 10th, and according to DHL, it was delivered on July 15th. Please note that our 2-Day Express service refers to transit time after the order has been processed and shipped. It does not include weekends, order preparation, or cutoff times. Processing typically requires up to one business day.
Additionally, orders are not shipped from Hungary. DHL may route shipments through different countries depending on the final delivery destination, which can sometimes cause confusion when tracking packages.
We understand this may have led to some misunderstanding, and we sincerely apologize for any inconvenience. To further assist you and ensure everything is fully resolved, could you please email us your full name and order number at [email protected]? We’ll prioritize your request and make sure it’s handled promptly and ship out a replacement bottle that may have been lost during transit.
Thank you again for bringing this to our attention.
Warm regards,
— The FOLIGAIN Team
LU
Luka
They advertise 2 day EU express…
They advertise 2 day EU express shipping. It has been 7 days since my order... still not here.
Also, terrible customer support. Would not recommend.
Response from FOLIGAINJul 19, 2025
Hello Luka,
Thanks for your feedback, and we're sorry to hear about the delay. Most of our EU customers receive their orders in 2–3 business days, depending on when the order is placed. Our 2-day express shipping applies to business days after processing, and orders placed after our daily cut-off time or over the weekend/holidays ship the next business day.
A 7-day delay is not typical, and we'd like to make this right. Please email [email protected] with your name and order number so we can look into it right away.
We appreciate your patience and the opportunity to improve.
– The FOLIGAIN Team
