FogattilivingReviews of fogattiliving.com

I bought this water heater and installation was a breeze. Could not get it to start but emailed the company and they told me what to do and it went to work. So far I am very satisfied with my purchase. Just used it a little bit but I believe we are going to be very satisfied.

1) The tankless water heater NEVER worked from day one. But we understand things happen, so we call (you can't talk to a person, you have to leave a message). It takes at least 2 days for them to respond. We do what they suggest and call again. Another 2-3 days before we get a response asking to do try something else. (still doesn't work) Purchased on 5/21/23. Have never been able to speak to an actual person, but they did ask if they could text. So even with that, they still don't respond faster than 2-3 days. It's a few days from August and we still have a defective tankless water heater and no help. If I could give negative stars I would!!!

Ordering was simple. What I received was exactly as described. Installation was easy. Performance is great

Shipping from order date was fast. FedEx slowed the delivery by 2 days.

Excellent product that was thought out well and very simple to install.

Great product. Fast shipping. Great customer service

This review is more about the customer service aspect, as the product is still new, so I haven't had it long enough for a full review of that. In a word, the customer service was excellent at the most crucial time... something went wrong during the order/delivery process, and we were mistakenly given some incorrect information that led to some lost time. The representatives we spoke to were extremely professional, attentive, and appropriately responsive. They not only took responsibility for the error, but they also stayed in contact with us until the entire issue was resolved, the product was in our possession, and Fogatti Living had taken appropriate steps to ensure we were satisfied with our experience. Thanks, Fogatti Living for caring enough to turn a frustrating mistake into an example of customer service excellence. We will definitely recommend you whenever the occasion arises.

The Fogatti Tankless RV Water Heater is ABSOLUTE GARBAGE. It began to scald the hell out of us while showering. Heater broke within 10 months, and “CUSTOMER SERVICE” is an even bigger joke. Never spoke to a technician, not a single time, after multiple email inquiries. The company knows their product is an absolute POS so they hide behind emails. I called the 800 number at least a half dozen times, and it’s just someone in another country takin’ punches for them. One of the young women admitted, the company erases sales data every 6 months so warranty issues can be deflected as much as possible. I purchased my unit directly from Fogatti, and suddenly the company website did not recognize my user name and password when I began to inquire about the warranty. So, I used a screenshot of the shipping notice with order number during the “warranty claim” because Fogatti miraculously needed proof of purchase. Every single person who did respond could not find the order number I provided. If I could leave negative numbers, I would. The technician who installed my NEW TRUMA said, GOOD LUCK with the warranty claim. It’s going to be a huge pain the butt. Fogatti is just more CHINA CRAP. STAY AWAY!!! UPDATE 07/26/2023 STILL NO REFUND AND ARE COMPLETELY IGNORING ALL INQUIRIES. I have a return receipt via FedEx. They’ve had my POS heater for more than a week. Again, STAY AWAY this company makes garbage and uses the “warranty” as bait. I was dumb enough to bite. I’ve asked multiple RV Techs and everyone reported similar experiences.