FogattilivingReviews of fogattiliving.com

First, the device works exceptionally. Does it work better than what I had? No... It's about the same as the competitors. I'm not happy with you folks. I have called twice and never received a call back. I have questions, and now no way to ask. Incidentally, you might try mentioning for many installations you will need to figure out how to make it fit.

I bought two units in one year and the first time I need technical support there is none.

This is the second purchase of a fagotti hot water heater in less then a year. The 1st was for our travel trailer and purchased the 2nd for our fifth wheel. When I called for information on the model for our fifth wheel, I asked about the new model which is a 100.00 more after talking to the representative on the phone I was more then comfortable purchasing the same model 55,000 for our fifthwheel. We had no trouble installing even with an on command system in our 2019 keystone alpine 3800fk. We did not include it in the incommand system we hooked into the 12v through a light. Works great don't know how I ever lived for 4 weeks without it. Thank you again for all your help and a great product.

The product fit right into the space the old water heater occupied. It was only a six gallon holder. This tankless water heater gives 20 min. of hot water and performs well.

Fast shipping easy install, and works AMAZING!!!!

Shipped and never arrived and could never speak to anyone

Product is an amazing replacement for my older tank style water heater. Was a direct fit so no cutting or modification. The extra steps required like running electrical and mounting control panel were easier than expected and everything was labeled for ease. Can’t say experience with customer service could have gone any better as well. Mail had lost my unit and fogatti had a unit at my doorstep the day after I spoke with them. Will definitely be recommending them to friends and family!

1. I ordered through fogatti direct. It processed 5 times through my bank account. Had to call the bank and straighten it out. No help from customer service. 2. The rv a/c unit had to have an adult signature. That doesn't work if I get off at 530pm and fedex is already done for the day. Had to take off work early and drive to the next city to the fedex place to pickup my a/c unit. 3. They didn't send all of the parts. They left out the control wire for the control pad. 4. The unit was too large for the hole. They couldnt make the unit 14inches square like everyone else. I had to make the hole larger. 5. After wiring everything up, no display. You need to have 12 volts DC at the unit for control power. The instructions say to hook it up to your battery. Do you know how hard that's gonna be. Why didn't they just put an 120vac to 12vdc transformer in the power box? I've ordered thermostat wire and a transformer through Amazon. But needles to say, i have a new unit,but to this day I've not been able to enjoy it. 6. The duct for the supply side is too short. I've called customer service who turned me over to technical support who has not yet contacted me. If I wouldnt have spent $1,100 on this unit I would carry it down and throw it in the dumpster out of frustration. Keep in mind, I'm mechanically and electrically capable of installing this unit. I'm actually very easy to please. But this has been the worst experience of any project I've ever worked on.