Focus CameraReviews of focuscamera.com

Made an order with 2-3 day shipping, but haven’t heard if the item has shipped. It is supposed to come in tomorrow but have had no contact even after sending emails. A bit disorganized. Update: sent even more emails. No response. Order is supposed to arrive today, but no updates that order has even shipped. Don’t waste your money and time. Cameras are expensive so buy from a trustable source and don’t mess up like I did. Use Adorama or B&H.

These guys had no covid warning on their website that they aren’t open but they took my money anyway without completing my order giving me a shipping date or anything. This is not good business

I purchased a bundled item, a camcorder, carrying case, and memory card. The memory card was not delivered with the other items. When I contacted Focus Camera LLC to tell them an item is missing, the first treat me like I am clueless and did not look through all of the packaging. I confirmed that I double checked all of the packaging, looked in every pocket of the carrying case, AND checked the memory card slot in the camcorder BEFORE contacting them. I received a prompt response from Focus Camera LLC that they will email the tracking number when they send me the missing memory card. NO indication of WHEN the missing memory card will ship. NO ANYTHING. I had to go purchase a memory card—which I would have done at the time I purchased the camcorder if it was not a part of the advertised bundle—so that I may actually use my new camcorder. THIS is NOT what I would refer to as a good customer service experience—not by a long shot. I am STILL waiting for Focus Camera LLC to remedy the problem and send me the missing memory card that was supposed to be included in the package. All I hear are crickets from Focus Camera LLC. Very, very the OPPOSITE of happy with this experience.

I placed an order with Focus Camera on 12/17/2019. The items were to ship UPS 2day air. On 12/17/2019 a shipping label was created, however as of 12/24/2019 the order has not left their store. After posting this review, I received an email from Focus Camera through Trustpilot. I responded to the email and Focus Camera blamed UPS for the delay. I was assured that my order would be shipped that day. The next day the order shipped and arrived 2 days later, or should I say half of the order. Again, I contacted Focus Camera and the other half of my order was going to be shipped that day overnight. It shipped the next day and I received the following day. To their credit, Focus Camera did give me a $25 gift certificate for my trouble. I will stick with my original title, Not a reliable merchant.

placed an order for 3 of an advertised 2pack of cameras and 2 SD cards. The shipment arrive with a total of 3 cameras and no SD cards - it should have contained 6 cameras and 6 SD cards!!!!!!!! These where to be goers for the holidays - now I am out 800 plus dollars and will not get a refund for weeks!!!!!!! DO NOT DO BUSINESS WITH A COMPANY LIKE FOUCUS CAMERA!!!!!!!"

I recently picked out a present that would be a gift from my mother to me. It was cancelled because they needed verification information. Fair enough. I called twice and left a message. No one returned my call. The 3rd time I called I was able to get someone on the phone, they said my order was cancelled and that I needed to reorder again. I got ping pong'ed around in the phone only to be told that there was no guarantee my order would not get turned down again. I told them I had the information they needed and if I could provide it for them to get my order backed up again. They refused. When I told the person o.k but that this was very frustrating and just forget it. He said bye very rudely and hanged up. They cancelled the order without notifying anyone. Only to receive this vague treatment when I called. I am NEVER soliciting their services again. I told them they lost a potential customer to Amazon. They have good prices but what good does it do when their customer service stinks.

Worst place to buy and customer service ever. Placed an order on 11/28 for the Sony WH-1000XM3 Wireless Noise-Canceling Headphones (Black) W/ Wenger Laptop Bag bundle On 11/29, received an email to notify that the order has shipped with a tracking number of 1ZXxxxxxxxxxxxxx95. Base on the tracking information, it was supposed to deliver on Thursday 12/5/19. However when looking into the tracker details, there was another shipment associated with it with a tracking number of 1ZXxxxxxxxxxxxxx85 but status as "Order Processed: Ready for UPS". On Tuesday 12/03, talked to a customer service rep via Chat Line and asked why 1ZXxxxxxxxxxxxxx85 hasn't left yet. Supposedly cs checked with UPS and informed me that I should wait for another 24 hours to see if the status is changed or perhaps wait until Thursday to see if both shipments arrive. If not, I should contact Focus Camera again. On Wednesday 12/04, checked shipments status and 1ZXxxxxxxxxxxxxx95 was "We've received a request from the sender to return the package" and 1ZXxxxxxxxxxxxxx85 was still " Order Processed: Ready for UPS". called Focus Camera and spoke to another CS. this CSn didn't know why the 1ZXxxxxxxxxxxxxx95 was triggered to send back. Either him or the CS from yesterday initiated the package lost claim with UPS for the 1ZXxxxxxxxxxxxxx85 shipment. later received an email from him about the UPS lost package claim and UPS will contact me for more information. He also ask if I would like a refund or a replacement. On 12/05, I checked with UPS on the lost shipment and they informed me that they only talk to the shipper about the lost shipment instead. I called Focus Camera again and unfortunately I talked to a very rude CS lady whom told me that there's nothing she can do and UPS will contact me directly and I should wait until they then. I asked how long should the wait be and if there's anything Focus Camera can do her response was no and hung up from there. I emailed the CS again to request for a replacement or a full refund asap, and received the response "Unfortunately we cannot process a reshipment at this time because UPS is looking into the whereabouts of the package. Since you will be out of town, we can process a full refund once the investigation is complete." If Focus Camera business model is strive to provide excellent service to customer then I feel Focus Camera should provide a replacement instead of having me as a customer suffering thru the mishap between UPS and warehouse or unsure when will the issue resolve and leave me in limbo or my payment hostage. There should be no reason why Focus Camera cannot provide me a replacement to my order while UPS is looking into the lost package. If they found it, Focus camera always can request for return like they did for the other shipment 1ZXxxxxxxxxxxxxx95.

I thought most reviews of this website is real here, but my experience told me, most of them are FAKE reviews. I don't know whether Focus Camera hires people to write good reviews or not. But, look at those 5 star reviews"Good, fast shipping, good service", there are a lot very short and no experience reviews. Don't believe they are real! I register this account to tell my REAL experience. Their custom service is extremely BAD and SLOW! The average waiting time for online chat was 40-50 mins (there are only around 20 people before me each time), for phone call was 40 mins, and for email I even didn't get a response!!! When I finally started the online chat, their response speed also extremely slow! For every response I got, the average waiting time was 4-5 mins! And, the answer I got was always "They will send me an email when my education account is approved." I waited for one week, if I can get this f**king email, why do I waste my time with you!!!! I cannot believe they can get an ave 4 star by such a bad custom service. Their education program is extremely hard and slow to verify, You need to not only provide your edu email, but also student ID, even transcript. I don't know why do they need your transcript. To know your major or GPA? I also don't believe they can keep your personal information safe. Why applying an education account is such a DIFFICULT thing on this ridiculous website? I only need less than 5 mins on B&H, bestbuy, or apple. I guess they don't want to sell their products on education discount, but only want the tax reduction or attracting people by a good "unreal" deal, so they use this trick to limit the number of people who can purchase. Anyway, I need to say I am very lucky that I didn't purchase $3,000 camera and lens from them, otherwise, if there is any problem, I cannot imagine what will I suffer. I am a REAL person, and this is my REAL experience! Do not believe most of those 5 star reviews!!!!!