Focus CameraReviews of focuscamera.com

Bought two tower speakers and they were on back order. It took 1 month to get the first speaker and almost 4 months to get the second one. I called customer about 2 times a month for more information. Every time they said the did not know when the speaker would, but would email me more details. I never got an email even after being told that at least 5 times. Do not shop at focus camera they have really poor customer service!

Horrible experience. I pre-ordered an item. Called to cancel the order, spoke with a female, who assured me that the order was cancelled and that I would not be charged. Then I received an email saying that they shipped the item and charged my card. I called them again, spoke with a male, who said that my order was never cancelled. He also said that they are cancelling the shipment and my card will not be charged. Then they charged my card for almost $1300 for an item I never received that was supposed to be cancelled. Now, I have to dispute the charges with my bank because their customer service and staff is useless.

This isn't a trustworthy shop, and the customer service is lousy. I ordered a refurbished PC from them that they advertised as having 1TB Hard Drive + 256GB SSD. Unfortunately, I learned well after the time frame for exchange or refund that the machine in fact only had a 500GB HDD. Customer service has been generally useless to deal with. Customers considering products from Focus Camera can easily find a better customer experience from another seller/vendor. Buy beware.

I ordered the Sony over-the-ear headphones wh 1000 xm3 bundle pack including earbuds and a Bluetooth adapter. So this company took my money and didn't give me a receipt or order like it never happened. In fact it showed up as insufficient funds, try another card. So I called my card and sure enough the exact amount was deducted from my Bank. I called customer service and focus and they were no help couldn't locate anything at all to my name or email, and at this point I'm steaming mad and upset and they suggest I'd talk to customer service billing, I called back and they're on Eastern time so of course customer service was closed. I asked for a manager or supervisor and neither were available or actually not even there? They still couldn't find me in their system which is BS because they sent me a welcome letter to their site. Somebody to return my call which I highly doubt it's going to happen so I'm disputing the order and getting the charge reversed. This company is horrible unorganized customer service who are not very bright just plain deceitful company that doesn't give a crap.

Company has not responded to any of my concerns. After 4 emails I finally decided to call. The only available person was to take orders. That person didn't know anything about their own products. Said they would have to ask a supervisor but he wasn't there. I fear that I got gray goods and my warranty is not valid. Never again. ———- Update: they contacted me saying that they would add an extended warranty on the headset but did not follow through. They have not responded to several of my emails. Makes it even worse when they offer something and do not give it.

I ordered a Dewalt jig saw a couples of days ago and what I received is a DYNATRAP insect trap. WTH?! Please avoid this merhant.

Purchased an item from their website because they were close to my location. I could support a local business and get my item quickly at the same time. Order was "voided" the next morning with no explanation why. I received no email letting me know my order was cancelled. I found out checking my order status on their website. To top it off my money was stuck in limbo for a full 7 days. I DEFINITELY will not be ordering anything from Focus Camera or their sister site Lifestyle by Focus ever again.

Be careful if you order from this business and I recommend you don't. I ordered a lens at their booth at the Wedding and Portrait Photographers International show in Las Vegas on February 27, 2020. I was told I would receive the lens about a week/week and a half after the show. No lens. I have contacted the sales person numerous times, no results. I had traded in two lenses towards this lens and paid the rest by credit card. About a month ago I contacted Ralph via chat on their website that I wanted my lenses back and to cancel my lens order and credit my credit card. He told me the lenses were sold and could send me a check for the amount and I said credit my credit card. It has been weeks now and I have not received the check or credit on the credit card. When I have sent emails to the company and Ralph no response.