Focus CameraReviews of focuscamera.com

I bought Sony F4 24-105 G OSS from Focus Camera. It charged me about 9 times. So I had to change my credit card number as suggested by Credit company......

I order TWO Testo 310 Combustion Analyzers from this seller through Amazon. BOTH units were defective. Focus was willing to do nothing to rectify this situation and just said I could return the second one as well. The first unit: Would not turn on at all. ‘Lifestyle by Focus’ offered no help but said I could return it. ‘Testo’ the manufacturer said they couldn’t help because it was bought through a 3rd party seller and not them. Second unit: Turned on, but came with an error code! Error code 04 meaning the oxygen sensor was defective. Called ‘Lifestyle by Focus’ for some help, they said sorry and I could return it again. I am now out 2 weeks of time, $1100, and I still need to get another working meter before the end of the year to finalize CAS tests for my customers. Don’t expect any help if you receive a defective unit.

They cancel Amazon orders with no notice or reason

Found a good sale price on an item and ordered it. After two weeks, the status of the order listed as "Processing". Went through their Support system on the site, received an email the next day saying I needed to call the "Verification department". Called, the recorded message did not sound like a business line. Somebody named "Anna" saying to leave a message ... which I've done three times. It's been over two weeks, no order, no status and no answers. It looks like they may be offering aggressive sale prices on Phantom Items, in order to drive traffic to the site. Recommend steering clear of this company, it looks (to me) like a scam & sham.

Ordered a Sigma Lens thru Amazon/Focus Camera. After two weeks the item had still not shipped and they were awaiting "Payment Confirmation." Thankful I was able to cancel the order thru Amazon and was credited back the purchase price. Would not buy even a stick of bubble gum from Focus Camera again.

On 07/10/2024 I ordered a ADE Advanced Optics RD3-012-PRO Series Red Dot Sight with Motion Activation Technology (Black). I was sent a ADE Advanced Optics RD3-012-NON-PRO Series Red Dot (Black). These are two very different models with different designs and specifications. I contacted them and was given a RMA# and a return postage receipt (UPS). I sent the "wrong" item back along with a copy of the original receipt and the RMA# inside the package. According to UPS tracking, the Focus Camera Wearhouse received the returned package on 07/18/2024. I did not receive a refund or hear anything back, so I contacted Customer Service Specialist Eliesha on 07/19/2024. Her response was "Our warehouse is in the process of reviewing your return. Once your return has been processed and approved, we will be able to issue a refund." It is now 07/23/2024 and I have not received a refund or heard anything back from Focus Camera. It is important to note that the item in question was immediately removed from the Focuscamera.com website after I requested a full refund. This is unacceptable service!

To start, product said "free 2 business day shipping " purchased on a Saturday, expected it to arrive on Wednesday(if shipped on Monday). They did not use the 2 day as stated, it arrived the next Saturday. When it did arrive, one of the items was a different size than what was ordered(scope rings) making the whole package unusable for my application until I got the right rings. I sent Multiple emails to the company with zero response until after paypal stepped in. Ended up going through paypal buyer protection to get a refund to cover the right set of rings from another retailer. I will pass on buying from focus camera in the future.

Placed my order and asked to make a change and they just canceled the order without consulting me about the change not being possible. They also canceled both my following orders for reason of “payment didn’t pass verification and payment didn’t reach out system” so which was it? Did it not get there or did it not pass? It would have to get there first for it not to pass. The last order I had to use to different email and all was fine except my coupon code for the sale I wanted was no longer available and I was promised the price match from the first order which I never got. Terrible customer service dealing with Kayla and her awful attitude and unwillingness to help. stay away. Edit: I responded to Joyce below and received no response. Of course they conveniently can’t see any canceled orders. They also oversell their products when they don’t have enough in stock. Buddy who made the same purchase as me got his order canceled and refunded because they are out of stock. They also promised him a price match when they restock but I doubt it.