Focus CameraReviews of focuscamera.com

I purchases a camera package from them as part of a black Friday deal they had online through Walmart.com. package was shipped however UPS delivered it to the wrong address. At first customer service was amazing until I asked to speak to a manager. UPS Admitted to their mistake and is going to pay focus camera for their mess up. When it took forever I eventually asked do my money back. They said not until they get paid. However, they know they will get paid by UPS they have been in constant contact with them. UPS asked them to send me another package while they still had an investigation open and they said no. I wanted to speak to a manager at focus camera because the customer service agent I was dealing with really didn't understand how upset I was and frankly I don't think she cared. When I asked for the manager they told me to call UPS and talk to their customer service. So, lesson learned don't order from them. If anything happens they are only out for themselves and they care very little about customer service.

Not sure if another bad review will do anything to do this business as they already have quite a few, but I might as well add mine to the pile. This company is one of the worst online retailers out there (see other reviews as well as do a Google search), only wish I would have done some research on them first. I purchased a pair of headphones online for a price that was about $40 less than what other online retailers sell them for. Seemed like a good deal, purchased them and excitedly waited. The wrong product shows up; same brand but a much lesser model. The contact begins, back and forth for 3 weeks, finally got them to state they would send me the model I ordered once they received the incorrect model. However, once they received the incorrect model, they refunded the money and the case was closed, they are no longer interested in helping. The correct model I originally ordered is still being listed on the site at the same price I paid, which is a little frustrating. They are either very unorganized or use a bait and switch tactic that sometimes works, either way, I would highly recommend not doing any kind of online business with them.

I purchased a laptop from Focus Camera in January. It showed up with a few keys not working. I couldn't even get past the welcome screen since I could not type in certain letters. I contacted customer service and was first told to contact Yamaha?? I asked what she was talking about they she stated I needed to contact HP to fix the issue. Well they could not of course and when I relay that message to focus camera again they simply state you can't return laptops! Seriously?? It never worked from day 1..how is this my issue? I will be contacting the BBB and starting a claim with them. You can not sell items to people that do not work. Very bad way to treat customers and handle your services. Super disappointed in Focus Camera

I wanted to buy a pair of headset on sale. I first tried to pay with Amazon payment. The system showed that the payment could not go through. I paid again using Paypal, and received confirmation. It turned I was charged via Amazon payment after all. So I tried to get a refund, and the customer rep cancelled the order WITHOUT refunding EITHER Amazon payment OR Paypal. I had to file a claim to Amazon to receive the first refund, and had to contact them several times to request for the Paypal refund. Horrible experience.

They sell junk and are not willing to except their returns!

I would give it a zero star if that's an option. I ordered a phone online from Focus Camera because it was on sale, and a couple of people I know also ordered the same phone. However, when I got the tracking number, it says the package was requested to be sent back to the shipper, same happens to all the people that I know. I called and asked why, a representative just said they sent the wrong item and they need it back and they will refund me the money but just not right item when the phone is still available to purchase online. Very bad attitude and I don't trust this company anymore. I should've trust all the review on Yelp that this is an unreliable company.

Bought a new remote on ebay Nov 13. Shipped a refurbished used unit and refuses to refund my money.

Worst! Instead of explaining to me or trying to make me understand, the representative simply suggested to cancel the order. With blaming the customer, the attitude was quite NOT acceptable at all. Shipping was quite lagged and slower than usual of other sellers. I asked for another representative since I was very uncomfortable with the attitude, the guy just hung upon me. Yep, I got hung upon! So unacceptable!