FoamOrderReviews of foamorder.com

Ordered 2 pieces of foam for our 8’ window seats. They were roughly 4-5” short on each one. According to the instructions it said it could take up to a week to fully expand. I did reach out to customer service as the shortage seemed quite a bit. Customer wrote back and told me to wait. I waited. They never fully expanded after I waited. I wrote customer service again to which I was told it could take longer. After 4 weeks or so I decided I’d just piece together some scrap foam so I could get my seat cushions sewn as it was nearing thanksgiving and I really wanted my window seats completed beforehand. I emailed customer service again to let them know I kept them but was very displeased that I had paid over $200 for pieces that weren’t cut to my specifications. They replied and told me it could take several months for them to fully expand. It’s been almost 4 months and nothing has changed. I would not recommend this company to anyone as they do not take responsibility for their mistakes.

Came cut wrong and was told that I would have to pay to ship it back and pay a restocking fee. The worst.

fast and to specs

tl;dr - quality yet inexpensive way to rejuvenate furniture We've had this sofa for over twenty years - it's well built (so we didn't want to purchase a new one) but the cushions were soft and have gotten mushy over the years. Mom likes to take naps on it and the non-supportive cushions helped her sciatica to flare up. A quick Google search and I found Foam Order. The prices are very reasonable and I thoroughly enjoyed the walk-through process to order. A bit anxious about trusting my measuring (being a cushion), so ordered just one (three cushion sofa) I liked the different foam options. Went with EverFlex Very Firm (V54) with the Daycron wrap as these were going into existing sofa covers. Arrived in less than two weeks, fit perfectly, and were a noticeable improvement. Ordered two more cushions and they fit perfectly while providing the firm support that has been missing. Mom approved is the highest recommendation that I can give

I'm disabled and it's painful for me to sit on chairs. Memory foam cushions just break down over time so I decided to splurge on a custom latex cushion. This company claimed to have the firm-density latex foam I was after. I placed my order in the beginning of January 2021. It was supposed to be completed by January 16th. When it wasn't, I contacted them to find out why. Their customer service told me that they were experiencing COVID-related delays but that the foam should be available in four weeks or so. I was really unhappy, but I couldn't find the foam anywhere else so I waited. Another month went by. I asked again. "Oh, the foam isn't here yet. We're expecting it in another four weeks." I bit my tongue, and waited ANOTHER month. It is now March. I have been waiting three months. Their latest response? You guessed it: "Oh, the foam is delayed, we're expecting it in another four weeks." I don't know how a company can legally SELL something it does NOT HAVE. Without advising customers that they don't have it, before they even order! Meanwhile I have suffered three months of increasing pain, as pressure from sitting on a hard surface has damaged my legs. But I've cancelled my order with Foamorder.com because I know they'll just keep lying about "four more weeks..." to keep me hanging on forever. I will literally be a cobweb-covered skeleton by the time their latex foam arrives, and by then I won't need a chair cushion any more. I'm writing this review because I literally cannot believe any ethical company would expect a customer to wait four months for ANYTHING. Especially after being told two weeks would be the turnaround time. It's inexcusable. If you must do business with them, don't buy their latex foam. They don't actually have any!

Videos were really helpful because before that we had the measurements wrong. After the video we changed what we ordered and it fit perfectly. Good product and great education on the website before you buy.