FoamOrderReviews of foamorder.com

Response from FoamOrderOct 23, 2026

Hi Chad, Thanks for sharing your feedback. Just want to validate that your frustration is merited. We genuinely dropped the ball here. We recently had a perfect storm with our Customer Service team. Not that its any excuse, but we have 3 members of the team, one left after being with the team for 10+ years, another had to take a sabbatical for family health reasons, and everything was dumped on a single individual. That's now water under the bridge. If its too late we understand, but we're in a much better place to make things right. Thanks again for the feedback.

Response from FoamOrderOct 23, 2026

Hey JJ, Thanks for the feedback. I'm sorry you were told this is "standard procedure" that's simply not true, and not what we want you or future customers to expect from us. Depending on the foam you purchased, we offer up to a 15 year warranty. So if your cushion is already falling apart or has an issue - that's on us, and we'll remake and ship at our expense. We do occasionally use glue and 2 pieces when shapes are that are irregular or if we're creating a custom firmness at the customers request. That said, if the glue is not working as intended or bothersome to your comfort, we're interested in fixing that for you. We pride ourselves on doing everything we can to ensure our customers get the product they ordered and we're always interested in pursuing a solution and working together when things are not what you hoped. Thanks.

Response from FoamOrderOct 23, 2026

Hey Susan, You and I actually spoke on Facebook messanger a few times. Thanks for the feedback. I hope you're doing well. I reviewed your communication with our team before responding here and I want to apologize and acknowledge that our order status team was not meeting our standards in response to how they handled your ticket. That's a problem that has since been corrected for. Again, our deepest apologies. I'm glad to hear however, that the cushion worked out.

Response from FoamOrderJul 8, 2025

We’re really sorry to hear about your experience, and we appreciate you taking the time to share it. While it’s true that some foam types can take a little time to fully expand after unpacking, they certainly shouldn’t still be undersized after four months. That’s absolutely not in line with our standards or policies. If we at FoamOrder made a cutting error, we absolutely want to make it right. Our policy is straightforward—if your foam was not cut to the dimensions you ordered and you can provide a photo showing the measurements with a tape measure, we’ll remake the order at no cost to you. We’d genuinely like the opportunity to resolve this. Please reach out to us at foamorder.com/contact.html so we can review your order and work toward a solution. Your satisfaction is important to us, and we want to make this right if we can.

Response from FoamOrderJul 8, 2025

We’re really sorry to hear about your experience. If your order was cut incorrectly by us, that’s something we take seriously and want to make right. Our policy is that if we made a mistake in cutting your foam, we’ll remake it at no charge. Please send us a photo showing the incorrect dimensions with a tape measure for reference. It sounds like there may have been a misunderstanding, and we’d love the chance to take another look. Please reach out to us at foamorder.com/contact.html, and we’ll do our best to resolve the issue. We want to make sure you're treated fairly.

Response from FoamOrderJul 8, 2025

Thank you for sharing your experience. We are genuinely sorry for the long delays you endured and the pain it caused. This is not the kind of experience we ever want a customer to have, especially someone dealing with chronic discomfort. In early 2021, the global supply chain for latex foam was hit hard by COVID-related disruptions. Some of our foam shipments, particularly firm-density latex, were delayed for months beyond our expectations. That is not an excuse, just context. We absolutely should have communicated more clearly and proactively once it became clear that the initial two-week estimate would not hold. For that, we sincerely apologize. We understand how frustrating and unfair this must have felt, and we appreciate you holding us accountable. We have since made major changes to how we manage inventory visibility and customer communication to avoid situations like this in the future. If there is anything we can do now to help make this right, please reach out at foamorder.com/contact.html. We care about your experience and would still welcome the opportunity to earn back your trust.