FNBO (First National Bank of Omaha)Reviews of fnbo.com

Response from FNBO (First National Bank of Omaha)Mar 9, 2026

Thank you for your feedback and your question about the overpayment refund timeframe. We understand how important it is to have clarity on processing times and when you can expect to receive your refund. For specific information about your refund timeline and to get accurate details about your account, please give us a call at 888-530-3626 (available 24/7) so we can review your account and provide you with the exact timing. We're here to help clarify this for you.

Response from FNBO (First National Bank of Omaha)Mar 3, 2026

We're truly sorry that you've decided to leave after being with us for years. That's not the relationship we want with any customer, especially one who's been loyal for so long. We take feedback like this seriously, and we'd genuinely like to understand what happened so we can address it. If you're open to it, please reach out to us directly at 800-642-0014 (24/7) so we can look into your concerns and see if there's anything we can do to help resolve the situation. We appreciate the time you spent banking with us and wish you well.

Response from FNBO (First National Bank of Omaha)Mar 5, 2026

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with our credit card services hasn't met your expectations. Your concerns about fees and customer support are important to us, and we'd genuinely like the opportunity to address these issues directly and work toward a better resolution. Please contact us at 888-530-3626, 24/7, so we can review your account, discuss the specific concerns you've encountered, and explore options that might better serve your needs. We're committed to improving our service, and your feedback helps us identify areas where we can do better.

Response from FNBO (First National Bank of Omaha)Feb 24, 2026

Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the frustration you've encountered trying to receive your refund — I completely understand how disappointing it must be to follow up multiple times on something that should have been straightforward. You're absolutely right that you shouldn't have to chase down your own money, and I can only imagine how inconvenient this has been over the past month. While I'm glad to hear our team has been polite in their interactions with you, I recognize that doesn't make up for the delays and confusion you've experienced. Your feedback is invaluable in helping us identify where our processes can improve. We appreciate your patience as we work to get this resolved for you, and we're committed to making sure your refund reaches you as quickly as possible. If there's anything else we can do to assist you or if you continue to experience issues, please don't hesitate to reach out directly. We truly value your business and hope to restore your confidence in our service. Thank you again for bringing this to our attention.

Response from FNBO (First National Bank of Omaha)Feb 24, 2026

We appreciate you taking the time to provide feedback, and you may rest assured that it has been shared appropriately. If you have any other questions, concerns, or feedback, you can give us a call at 800-642-0014 or submit a secure message after logging into our full website.

Response from FNBO (First National Bank of Omaha)Feb 24, 2026

Thank you for taking the time to share your experience. I'm truly sorry to hear about the difficult situation with your VOIP provider—being misled by a company you trusted, especially one that suddenly closed, is incredibly frustrating and stressful. I understand how disappointing it must feel after being a loyal customer for over 15 years. While I can't speak to the specifics of your case, I want you to know that dispute timeframes are typically governed by card network rules (Visa/Mastercard) and federal regulations, which require claims to be filed within certain windows. These aren't bank-specific policies but industry-wide requirements designed to balance consumer protection with fair resolution processes. That said, your experience matters to us. If you'd like to discuss your situation further or explore if there are any other options available, I'd encourage you to reach out to our customer service team directly or ask to speak with a supervisor who can review your account history and circumstances. We value your longstanding relationship with us and genuinely want to help where we can.

Response from FNBO (First National Bank of Omaha)Feb 24, 2026

Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered with account access and email verification. We understand how important it is to have reliable, seamless access to your account, especially when managing payments. While we can't speak to the specific circumstances of your situation in this forum, we want to help resolve these issues. One thing that may help is to use text instead of email. It is often faster and doesn't go into your spam folder like email can. If you're still experiencing difficulties with account access or account information updates, please reach out to our dedicated support team at 888-530-3626. They'll be able to review your account details securely and work toward a solution. We appreciate your feedback as it helps us identify areas where we can improve the experience for all our customers.

Response from FNBO (First National Bank of Omaha)Feb 17, 2026

Thank you for taking the time to share your feedback. We understand this experience fell short of the service you've come to expect from us over the years. Security measures are essential to protecting our customers' accounts, but we recognize how challenging it can be to manage banking needs from a distance. We value the relationship we've built with you and would welcome the opportunity to discuss this further and explore solutions that might work better for your current situation.