FNBO (First National Bank of Omaha)Reviews of fnbo.com

I have the FNBO JAL card, which is a mileage card for Japan Airlines. I use it to travel to FE Asia and SE Asia. The card gets repeatedly turned off for "fraud" when I make air reservations while in ASIA. That's right, an Asian travel card that repeatedly gets turned off for making air ticket purchases in Asia. I've been around and around with their really poor customer support and they won't resolve the issue.. I have to repeatedly leave them messages to turn the card back on. THey say "oh... you need to answer your cell phone to use the card" I say ok are you going to simultaneously send out messages to my Thai, Cambodian and Vietnamese phone numbers depending upon which country I'm in that day? Of course the answer is no. On top of all this the card has foreign transaction fees. Pure comedy. SO if you're looking for a far east Asian airline mileage accrual credit card that you can't reliably use while traveling in Asia ... AND has foreign transaction fees and rude customer service that asks that you bend to their will and not the other way around... by all means... this is the card for you.

Stay away. Terrible customer service. Terrible online payment systems. They illegally withdrew money from my bank account that I had connected to my online payment account and have yet to give it back. A pretty decent amount of money I should add. It been almost 2 months. They act like it's no big deal.

FNBO bought my credit card from BofA. I set up an automatic payment but they cancelled it and now are charging me hundreds of dollars in fees and interest. Never got a statement and never got a new card. BofA deleted the records so I don't even know what my correct balance is supposed to be. Terrible, terrible bank. Unethical and their actions should be illegal.

These people are a SCAM and own a fraudulent credit card where they "pre-approve" you, then take away your credit limit, then entirely shut your card down randomly and for no reason, despite making payments on time OVER THE LIMIT EVEN, while you're expected to make payments of hundreds of dollars a month and still pay late fees and high interest rates as if you still actually had the credit card!! I will be contacting attorneys for a class action lawsuit as I have since found out this is a regular practice of theirs. DO NOT DO BUSINESS WITH THIS "BANK"!! They are a JOKE and a SCAM!!

Applied for a secured CC. They took the funds, then the account was pending approval for days afterward. Then they said the card would arrive in 7-10 days. Two weeks later and no card. Called, Told I had to wait more. Asked to cancel and get refund. Told to wait another 7-10 days to get a CHECK mailed yet they took the funds via ACH. They refuse to refund via ACH. Avoid this bank.... POOR BUSINESS PRACTICES.

I was offered a credit card from FNBO a few months back and I accepted. I was given a credit limit of $11,300.00. I used the card a few times but it was not one of the cards I used the most. I keep a pretty high credit score, usually between 750 and 800 but it does dip two or three times per year when I have to travel out of the country. It dips because I load up a card and then it usually takes a couple to three months to pay the balance off and get my credit limit back to its usual range. I left the country for the entire month of August and returned in September. In October I get a letter from FNBO that they have lowered my credit limit to $1,000.00! That is $10,300.00 lower than my initial limit!!! WTH??? They advised they lowered it because my credit score had dropped below 700. Note that I have perfect credit with them and was never late on a payment so this effectively does not affect them. I called FNBO right away and explained the situation. I also explained that I have cards with $15,000.00 credit limits and they have never lowered my limit even if I had not used them in some time or any time my credit score dips. I was told to put down in writing my situation and fax it to the credit department. Who uses fax anymore?? Anyway, I faxed it and waited. I waited over a month and no contact. Today I called to find out about the status of my inquiry and was told they do not show that they received anything from me. Surprise! Not. I explained my situation again and stated that my credit score is back up to 755 and asked to have my initial credit limit restored. The representative was not impressed and told me it would take 6 months before I can get a limit increase. I asked to speak to someone in the credit department and was told that no one can help me except for her. I asked to speak to someone in their customer retention department and she said they don't have one. Well, I told her to close my account! $1,000.00 credit limit to me is a joke! Taking a $10,000.00 hit to my total available credit is not good. Had I not had this taken away I would be close to 800 credit score already. It is very clear that FNBO is not concerned with retaining customers as evidently they have too many to handle. Reading all of the poor reviews on here I would say they need to reconsider the way they do business. At the very least they need some serious training of their staff as I will not put up with bad customer service from anyone.

I never heard of this bank until it showed up on my credit report for an account that I didn't recognize nor authorize. I filled out an actual police report and a fraud affidavit with the FTC and presented these documents to the bank.Through my discovery and complaint, I learned that the credit bureaus we're actually informing FNBO of the fraudulent account, too.. This bank did NOTHING! So, I'm spreading the word about this poor excuse for a bank. Judging by the one-star reviews by customers on hear, I think it makes FNBO look even worse when non-customers even have a poor experience due to fraud by the bank!!

Made the unfortunate choice of taking their credit card for a family vacation. During the course of the trip I made several attempts to use the card and all the transactions were declined. After calling the bank for assistance, I was told that my account had been closed due to inactivity. Fortunately I had other means to make payments during our vacation. SHAMEFUL PRACTICES!!!