FNBO (First National Bank of Omaha)Reviews of fnbo.com

I received the credit card on January 3, 2023. I "activated" it immediately. I'd applied for it on October 6, 2022. I received a text message from them on January 9 for me to call them. They said I was 3 months late paying my credit card. They charge you a 99 and your payment starting on the date that you apply for the credit card. I said I just got it 6 days ago. I said they needed to reset the annual start date to January 3. They said no. I said they needed to give me back $99/4 for starting billing me three months for the annual fee before I received the card.

Worst customer service I have experienced in the last 50 years. Issue was caused by an undisclosed data breech at FNBO in 2022 which required me to recently get a new card. During the process they locked me out and refused to let me speak to a Mgr. It's been 2 weeks since they promised to issue me the paperwork which they were going to require me to go to my bank to verify I exist. I want to go thru the process so I can cut their fancy Premier Card in pieces and return it.

if there is a -5 score i would choose that. Worst bank ever run by a bunch of liars.

Got a notification from my credit monitoring service that by FNBO account was closed by credit grantor. No communication whatsoever from FNBO on this matter until a week later. They didn’t give me a specific reason for closing the account, just a generic letter of one of the reasons it may be. My credit score and credit situation is better now than it was 2 years ago when I received the card. I will never do business with FNBO again.

FNBO was originally my BP/Amoco credit card that I've had for like 20 yrs. Today 11/16/23 I got a letter informing me that FNBO had closed our account on 10/31/23 because "we haven't used our cards for 22 months". No notice, late letter, nothing mentioned on their website about using cards or desire to close our accounts. Screwed our credit score that we were so proud of-820 to 750. Find a better bank that values their customers is my recommendation. Addendum 12/6/23: FNBO reinstated our account "after further review". Hopefully it won't hurt our credit score anymore. Thank you FNBO for putting our account back in place.

I called FNBO to report that a fraudulent account had been opened in my name- using my personal and contact information. I waited on hold for a total of 50 minutes only to have a CSR finally answer my call and later essentially refusing to assist me in any way in this matter. Not an ounce of empathy nor any accountability to uphold their fiduciary responsibility when presented evidence of a crime. I have sent 5 emails to their service and fraud departments and have 0 responses. My next calls will be to the CFPB, who collected a $32mm fine against them. Do NOT engage in business with companies that are shady and don't care in the least in meeting their obligations.

I was charged $89.00 for 2023/2024 Best Western Annual Membership Fee.When I tried to cancel this charge ,I was told I could not cancel because their was another charge made after the Membership Fee charges.I never had another bank do anything like this. Some banks will cancel even after a month. The statement that includes the $89.00 charge statement is still open and the due date to be paid has not come yet

FNBO did not notice or do anything about fraudulent charges 480.00 on my debit card! The name used with the debit card was NOT mine. The bank gave them the funds. I didnt see it as I am extremely busy working and foolishly trusted FNBO to be professional and keep an eye out on all my accts.They DID NOT and will not refund the fraudulent charges back to my acct. BE WARNED ABOUT THIS BANK