FNBO (First National Bank of Omaha)Reviews of fnbo.com

Horrible Customer Service, No Feedback, and Rude Responses. When I expressed my concerns, the response was dismissive, stating that as a private bank, they can do as they please with my money.

Would not recommend this card to anyone. Crappy everything. There are a lot of cards out there without the BS. Would not waste your time with this one. Get a reputable bank card. Made All my payments on time. Set up auto pay, and set it up too close to the due date and the payment was literally paid one day after due date, and I revised a $40 fee, which I did not complain about, it was ultimately my fault, but then they lowered my credit limit to just above what I owed on the card. Pretty crappy. I have 100% payment history on my credit report and this is how they treat you. The card is paid in full. I will never use it again. It does not cost a dime to be descent. And I will no longer give them a penny of my business.

Was trying to obtain a home equity loan, which in retrospect probably wasn’t going to work for what I wanted to do with it anyway. Spoke to “Sara” who informed me they couldn’t approve the loan as my credit score was too low by about 6 points. Based on the credit info she had at that time, that was a legit decision. However, I was in the process of getting a rapid rescore for my credit and I tried to explain the new score should be back later that day. She just kept repeating that a certain credit bureau was what they used and they had to go with that info. Yeah, I get that, but what about later? The rescore was considerably higher. I passed that info on to my initial contact (did not have Sara’s info unfortunately). Info may not have been passed on to her I suppose, but there was definitely no call back. I found Sara to be polite, yes, but she was also dismissive and was either not listening or just didn’t care. I’m sure everyone at FNBO isn’t like that, but I would not use them in the future. Even my initial contact wasn’t as friendly as I’ve known her to be. They both made me feel rather stupid (ok, I don’t know anything about this stuff, so yes, I probably did sound stupid). I also felt embarrassed by my situation; I had asked Sara about some credit card balances to see if they reflected the balance after I paid them down or if it was still the old balances. I wasn’t disputing the info she had, and yes, I had credit cards with high balances before I paid them down, but the way she “discussed” this with me was abrupt and she seemed way too eager to get off the phone. I felt as if I were ridiculous for even asking about this loan. Again, I was embarrassed. I know our perceptions can be off sometimes, so even though I felt like I felt, I’ll cut her some slack. The not listening part was the big issue. I don’t care that I didn’t qualify for the loan at that point, but ma’am I’m trying to tell you that my circumstances were about to change. Finally I just thanked her for looking into it and ended the call. The whole call left a bad taste in my mouth so I will not plan on working with FNBO in the future. There’s plenty of other banks etc to go to that don’t have a Sara.

Had a Mary Kay FNBO credit card for a year and got to the full limit then paid it off. then i went to use some for my business after paying all but 1000 off and they said they are refusing my money for 20 days!!! What????? how do people do buisness this way? very disappointing!! will be closing it asap!

I recently applied for a MGM casino credit card through FNBO and got denied, called to get it reconsidered as my Fico is 852 and got denied a second time. Called they verified everything, even sent me a text. Still denied. What a joke these people are.

I have had the GETAWAY FNBO WORLD credit card with FNBO for 1 year now (Since Jan 2023, it is now Jan 2024 at time of writing.) Since August 8th 2023, I have had a statement credit of -$618.59 on my account Between 3rd - 18th of January 2024, I started to spend this credit. However, on the 18th on January, the ENTIRE REMAINING BALANCE of $424.56 was REMOVED from my account. Gone! Transaction detail: CREDIT BAL RET $424.56 I haven't been emailed about this. I haven't been called. No letters in the mail. Nothing. I demand to know what is going on here and I want my money returned to me.

This company is horrible. Absolutely no one to speak to if you need problem resolution. They don't even care if your credit card is used fraudulently. It takes multiple phone calls and waiting on hold to report it. Stay far away.

I just got $200 in credit card fees for buying $20 dollars in crypto.. lol seriously??? A “cash equivalent fee” then because I had less than $20 in my savings they “decided” to close my account for inactivity. I keep all my money in checking… thousands.. then on top of that they disconnected my crypto link to my bank account. Basically these people think that my money is theirs lol… f@ck you. Im closing all my accounts, my credit cards and you lost a high value customer. Good job..