South African AirwaysReviews of flysaa.com

The service was very bad. Our flight was delayed but it was not mentioned and no one at the airport cared to inform us. Then once we arrived in Johannesburg we were told that our bags were left behind in Cape Town. The service is bad and honestly I wouldn't recommend it to anyone.

1. We are a family traveling with small kids (aged 4, 5 and 8). Airline failed to provide seating for is as parents with our kids. Every other airline reserves seats for families traveling together. One of their own staff that was trying to assist claimed, "Ma'm, we have many problems here..." 2. They has only one check-in counter open for the entire flight, which is probably the reason for nr. 3 3. Flight was almost an hour late, but no updated were provided to say that the flight was delayed. It was just late, and we had to wait. 4. They lost about half the flight's baggage. Our flight was supposed to leave at 20:20. It is now midnight, and we are still in one long line at baggage services, with our three very tired kids. There's no system - everyone that leaves the line does so with a handwritten note on a piece of scrap paper. Just don't fly SAA, even if they are the cheapest.

I have never in my life dealt with more incompetent people and such a disorganised and unprofessional establishment. It took hours and hours of unnecessary time for such simple tasks and I could not actually believe the inconvenience we experienced. Will never fly with them again. Appalled to say the least. Completely shocked that they are still in business.

This place does not even deserve one star. I fly a lot for work and I have never experienced a more stressful flight in my life. Delaying our flight for 6hrs with not a single place to go to (all restaurants and shops close at 10pm) Alll the workers there have no idea what is going on or where anything is at all, no one is willing to help you. I can speak for everyone when I say that we pay so much money to fly and the service is absolutely non-existent! Just to add the cherry on top this whole situation made us miss our next connecting flight which could even make me loose my job. This place NEEDS to get their shit together!

This is the worst airline , worst customer service. The staff are rude and don’t even know what they are doing. Couldn’t have had a worse experience. I would highly recommend you use either fly Safair or Lyft.

I tried to 'manage' my SAA booking 25 Feb 2025 nelspruit to Durban return . System wouldn't let me do it. I had taken out their Insurance. I cancelled this flight but was told no refund only a voucher. I had rebooked a flight for 1 week later expecting to get a refund. Totally useless. I live in Spain and have no use for my 'voucher' !!!

The Worst Airline Service in history. I missed a local flight due to weather conditions, and then they wanted to charge an extra $8,000 for my family and I to get home. Bought a cheaper flight with Qantas. Trying to get a refund which went nowhere then I tried to get a letter from them that I could send to the travel insurance company. This has been ongoing for over a week with several phone calls back to South Africa. The most incompetent people I ever dealt with. Never flying with them ever again.

Nov 2024 on connection from Joburg to Durban, agent refused to let me board saying my flight had been canceled (it wasn’t). They then claimed it was Kenyan Air’s fault/responsibility ((it wasn’t). I spent many hours at their customer service at airport until they closed. They refused to book me on another flight and I ended up having to sleep on the airport floor. The next day they apologized but that doesn’t cut it. I missed an entire day of my planned activities, had to pay extra for missed reservations, etc. and received no compensation from them. Travel agent trying to contact them was simply told matter was “under investigation.”