South African AirwaysReviews of flysaa.com

I am extremely disappointed with my recent experience with South African Airways. I paid extra to select specific seats in advance, only to be told at the airport that the flight was overbooked and that we were moved to the next flight. This is unacceptable. Seat selection is a paid service, and overbooking should not negate something passengers have already paid for. Being bumped despite having selected seats feels unfair and poorly managed. I expect better customer care and accountability from a national airline. At the very least, passengers who pay for seat selection should be protected from overbooking or compensated appropriately when this happens. This experience has left me questioning whether paying for added services with South African Airways is worthwhile.

If there was a zero star they would get it because that is what they deserve! They are callous, unprofessional, unhelpful and xenophobic! Been in the airport for almost 24 hours and my flight has been shifted twice! No proper apology or compensation. Just left stranded!

Made me buy a new ticket for a flight because my name on the ticket was Alex not Alexander. This should have been a simple name correction. I could not change it online before hand.

If you're disabled and need wheelchair assistance choose another airline. Customer service is horrible! You can't book wheelchair assisntance online and you have to call them multiple times.

Communication extremely poor .?Cancelled refundable tickets 5 days before flying out . They are not responding to my emails about a refund . Legally they can’t withhold taxes if they refuse to refund . I’ve use emails to consumer affairs, but still zero response. Only standard response of acknowledgement of the email . Worst when it comes to finances . Not a wonder they were bankrupt before . Corruption at its best

They’re trash. 2 hour delay, 2 hour flight No communication to passengers. There were 20 other flights leaving ORT to CPT in the delay time. Only SAA is delayed. Literally choose anyone else.

A380 First class flight booked with British Airways from LHR to JNB, then with SAA from JNB to CPT. Email from SAA informing us that business class seats had been downgraded to economy, with no explanation given. Then, a month later, another email from SAA saying that we'd been booked onto an earlier flight, giving us just 90 minutes for the transfer. Given the frequent delays with the A380 service, and therefore concern about missing the connection, we decided enough was enough, and we've rebooked direct from LHR to CPT, bypassing JNB and the hopeless SAA altogether.

Biggest mess around to change my last name on my flight ticket. Jumped through hoops going back in forth with your customer service team. Then was told I had to upgrade my flight in order to do that ?? and pay an additional fee to then do the name change. Ended up buying an additional ticket with my new married lastname, asked for refund of my other ticket. got to the SAA baggage counter on the day and the SAA staff were confused why there were two tickets and said I would have only had to pay an fee for the name change not upgrade my ticket.. then to get on the plane and its half full? Worst experience ever. Still waiting for my refund.