South African AirwaysReviews of flysaa.com

Refund team not responding . Communication extremely poor or No communication at all .?Cancelled 5 refundable tickets 30days before flying out due to middle east disruption which had affected our flight from london to SA. They are not responding to my emails about a refund . I’ve use emails and calls but still zero response. Only standard response of acknowledgement of the email .Worst when it comes to finances email they dont respond to calls at all.

If I could give 0 stars, I would. Customer service not great. Needing 60 days to process a refund is insane to me. Said refund not even 20% of original ticket price. Also have a problem with their policy of return tickets. Bought a return ticket in a single purchase to Durban, missed departing flight but managed a different flight to Durban, wanted to fly back from Durban with my SAA ticket, only to find out I cannot use that ticket since I was not on the departing flight. SAA never let me know that my return ticket is not valid anymore, I only found out when I tried to check in, also had to still log a refund even though they were the ones who “cancelled” my ticket.

I have a bad experience flying with SAA, they canceled our flight on the 5th April 2026, and I missed my connecting flight from Johannesburg to London and had to purchase another ticket and they did not help anyhow they just said sorry, the staff was unbothered by the inconvenience they caused, no refund, not responding to our emails nothing was done 😕

Worst flight I have ever had. I flew Qantas from Sydney to Cape Town, and they used SAA for the Joburg to Cape Town section. It was awful. The staff were all great, but the seats are so small and uncomfortable, they have tried cramming in way too many seats into such a small plane.

The worst experience I have EVER had with an airline. The planes themselves are disgusting and old and I found myself looking at crusted food on and in between armrests. The TVs are frankly medieval with terrible graphics and crackly sound quality. When returning back to our home country and checking in we were told our flight had been “cancelled” till the next morning and there was nothing the could do about it. No prior communication and they decided to drop this bomb on us when?. On the day of our flight. I will NEVER book this shitty airline ever again.

I booked a flight with South African Airways for travel in early January. Unfortunately, I fell sick, and I couldn't go for the flight. After I contacted South African Airways directly, they confirmed that they had processed and sent a refund back. . When I contacted SA airline to claim my refund, they refused to process it and have provided no clear explanation. This lack of transparency and accountability is extremely frustrating. As a customer, I trusted SAairline to handle my booking and any related refunds professionally, but they have failed to do so. I would strongly advise others to be cautious when booking through them, especially when it comes to refunds and customer service. I am still awaiting a fair resolution to this matter. I can't believe they just robbed me of 1.3 million naira! Ticket number :08321333569** Refund Reference :4120*11*47

What an absolute shit show!!!Dropped my brand new luggage bag, damaged.. and left in Perth!, left in Cape Town for 4 days without luggage! To wait 5 days for them to get my lost luggage, to a Business Class passenger or any passenger, is disgraceful. It was the most frightful experience I’ve ever experienced in all the years I have been flying around the world. The plane shook like a dog after a bath on take-off, parts of the interior (pieces) fixtures, etc falling open, was the first sign. The stewardesses were NOT happy or helpful, one told me, she thinks it was built around 1990?? and she said it shouldn't be flying anymore. They were gripping their seats in fear when taking off also. The Aircraft, in Business Class, was their first design… It was horrific!! so old and broken! 1. No privacy, whatsoever - could hold hands with my random passenger... 2. The seat was seriously uncomfortable, and my leg extension wouldn’t recline. It took 2 stewardesses in the dark, to get it to work, by having to lift the seat completely out and manually adjust some knobs…. shoved the seat back in, threw the blanket & pillow back, and walked off without any word! They had obviously done this many times, as they knew exactly what to do. Then the “so called” screen divider wouldn’t stay up between me and the stranger, beside me, again the stewardesses had to shove napkins in the top of it, to stay up! By this stage, I was getting serious anxiety. It was that bad. The food was stone cold, rock hard poached eggs, and some sort of diced potato that tasted like chunks of oily mash.. then I was GIVEN 2 pieces of pumpkin on a bed of sumthin? soggy distasteful rice? And some un-ripened fruit. Inedible!!! The toilets were disgraceful, and filthy! During departing the plane, my daughter & her partner & I, were met by the pilot exiting the cabin, he asks "How was your trip"? I began to tell him, and his response was, "well, your travel agent should have looked up/googled the plane and checked, the plane your were on!" WTF??? Who says that> Again, not even 1 STAR, but certainly, not 4 star!!!!! DO NOT FLY WITH S>A>A :(

Worst customer service Flight cancelled, I'm literally begging for my money Customer service Zero