South African AirwaysReviews of flysaa.com

They cancelled my flight few hours before the departure It happened more than 2 months ago, and now i'm still waiting for my refund ! I even tried to send them an email to know why is it taking so long. Still no answer for the moment. Never book anything with them !

Very very poor service….would not ever recommend this airline…id rather walk

Customer service at ticket sales in King Shaka Airport - A lady named Nomvu was extremely rude (bare in mind I’m in crutches with a broken foot), refused to give me a wheelchair for my Dad to wheel me around airport - whilst there were literally 20 wheelchairs available next to the ticket counter. Her extremely sour attitude proceeded to tell me that their phones “weren’t working”, then she was using the phone to call another division 5 minutes later. We needed help with tracking down my suitcase that was lost on SAA yesterday and I was told it would be delivered by today to Durban. The baggage claim counter had told me to come up to Ticket Sales to help - yet Ticket Sales was telling me to go back down to baggage claim. (Bare in mind I’m hobbeling around on my crutches & broken foot - and not allowed a wheelchair). We went up & down between the 2 counters twice. Still no suitcase - still no hope. Got to love South Africa :(

UPDATE: 2nd July, the supervisor called me to assist with moving my flight to one that accommodates dogs. Thanks. 1 Star – Broken Process & Poor Customer Service I have never experienced such a frustrating process with an airline. Months before my flight, I contacted SAA by email, reached out to multiple departments, copied senior staff, and made numerous phone calls to confirm whether my booked flight could accommodate my dog. I either received no response or was told pet requests could only be processed 24 hours before departure. I even explained that my employer needed confirmation before booking my work travel, yet my emails were ignored. After months of trying to obtain answers, I was only informed days before departure that my flight could not accommodate pets. I was then told I would need to change my flight and could be liable for the change penalty. When I escalated the matter, the supervisor repeatedly interrupted me, spoke over me, and argued with me instead of trying to resolve the issue. I even had to ask for an opportunity to finish speaking. My concerns were dismissed rather than investigated. My frustration is not that a particular aircraft cannot transport pets. It is that SAA's process lacks transparency, customers receive inconsistent information, emails go unanswered, and customer service fails when assistance is needed most. This entire situation could have been avoided if SAA clearly indicated which flights accommodate pets before customers book. Very disappointing. I expected far better from South African Airways.

If I could give them negative points I would. The customer service is non existent. I wrote three emails to ask about flights being changed. No response. I enquired at the desk at the airport. We can’t help with that. It’s a shame as the flight staff are very good. If there are other airlines or modes of transport fly with them. Customer service is non existent.

I transited thru Joburg My luggage was opened.They took all valuables.JBL speaker,powerbank,lotions,snacks,sweets for my kids.When i asked them they are not cooperating. When you transit through Or tambo be careful.

This is the worst airline I have ever used in my entire life. There is terrible communication and failure to have good hospitality. Our flight was delayed yesterday and we missed our connecting flight so we had to stay in Joburg for the night. -1/10 never again, please do not use this airline if you care about your mental health and peace. SAA do better please💀

Cancelled flights of mine without any request made on my part. Call centre contact doesn’t work, at all. Abject, holiday plans now completely ruined.