South African AirwaysReviews of flysaa.com

SA326 CPT-JNB at 11:15 on business Booked my ticket March 21st 2023, Original flight date was February 12th 2024. Paid ZAR 4529,47, Called your office and changed my ticket to change the flight date to February 5th 2024, and paid extra ZAR 1598,29 on November 2nd 2023. As I did NOT recieve any confirmation I kept writing to your customer service to get them to confirm my ticket. After 4 attempts, I received an email with the details from my original booking for February 12th! My booking was not to be found online, it simply wanished. Arriving SA on January 11th I went to your office at Airport JNB and was told that the booking was cancelled as the flight was booked for january 5th! (I arrived JNB on January 11th!?. In case my flight was booked on January 5th, why did I not get an email stating that online check in was open, and due to your equipment change I should be able to choose my seat- nothing was received at my end, neither did I get a proper response when contacting your customer service! I was actually happy to see that SAA started flying again and was happy to book with you, now it seems that my choice was a VERY bad one. I will take legal matters into use to get my money back, and I will NOT book my flights with your company in the future!

I booked four flexible tickets which I had to cancel. Immediately after the cancellation I received this e-mail: Dear Valued Customer Sawubona, we acknowledge receipt of your email. We refer to your refund request on your unused South African Airways ticket. Please pardon our delay in finalising your request. We have been inundated with refund requests and are working relentlessly to finalising these refunds. A staff member will attend to your request and be in contact with you once the refund is processed. Stay safe and please comply with all Covid regulations Yours in Service SAA Refunds team Two month later no refund. Filing a class action against this fraudster. Avoid!

Subject: Complaint Regarding Flight SAA 333 - Pathetic Service. I am writing to express my extreme dissatisfaction with the service I received on Flight SAA 333 on 23 Dec 2023. The overall experience was marred by several issues that I feel compelled to bring to your attention. 1. Check-in Process: The check-in queue at Terminal [X] was excessively long, significantly more so than other terminals. SAA ground control's handling of the queues was chaotic, with passengers being shifted from one line to another, allowing others to push in ahead. 2. Misinformation about Lounge: Upon querying the ground hostess about the location of the FNB Slow Lounge, I was provided with entirely incorrect directions. A simple acknowledgment of not knowing would have been preferable to misleading information. 3. Hand Luggage Issue: Our standard-sized hand luggage was deemed too large for the aircraft, resulting in an unnecessary delay. The inconsistency in enforcing size regulations is concerning. Later learnt that my luggage was the correct size based on measurents of the SAA policy documents. 4. Delayed Departure and Unconvincing Explanation: The departure was delayed by approximately an hour, with the pilot attributing it to holiday season traffic. This explanation appears disingenuous, as SAA should anticipate and manage such circumstances during peak travel times. 5. Observation of Luggage Loading: I observed that our luggage was loaded onto the aircraft just before departure, raising questions about the efficiency of the pre-flight preparations. This series of incidents has left me profoundly dissatisfied with the level of service provided by SAA. I trust that you will investigate these matters promptly and take appropriate measures to prevent such issues in the future. As a result of this experience, I regret to inform you that I will be avoiding SAA services in the future. I believe it is crucial for the airline to address these concerns to maintain customer satisfaction and loyalty. It is clear why this is yet another state owned disaster.

I have requested a refund of an EMD voucher by email on 15 March 2023 to the SAA online Refunds Department. I am still waiting for my money!!! SAA SERVICE COMMITMENT (I quote from SAA website): We will provide prompt refunds for eligible tickets once we receive your request accompanied by all required documentation. If your ticket is eligible for a refund as per the rules of the fare you have purchased, we will refund the appropriate amount to you according to the original form of payment. Refunds for tickets purchased directly with SAA will be processed within 21 business days on receipt of your complete refund submission. This is more than a JOKE! I have written letters: - to the refunds department ... not able to process the refund. - to the customer service ... not able to process the refund. - to the CEO .. no answer and no response. 16 weeks of begging for what rightfully belongs to me to be returned. SAA has a terrible attitude towards clients and very poor quality of service. The staff members are totally unprofessional, incompetent and unreliable. Does SAA not wonder what advertising damage they are perpetrating with their conduct?

If I could give zero stars to this shoddy airline I would. I am still waiting for a refund for flights from July 2021 but booked in 2020. They were cancelled by SAA and still no refund. They were back in business from September 2021 but when you email them you just can a standard customer reply. I can see from TripAdvisor that many other people have been ripped off by this airline. Don't fly with them!!!

Honestly, this is one of the worst airline companies ever. I am so disappointed. My friend and I bought 2 flight tickets in January 2020 from Uk to SA, and we were not able to travel due to COVID, and we are trying to contact them in order to get a refund. In the beginning, they only wanted to refund just one of the tickets and then they decided to reschedule the flights many times. I understand this situation that COVID has brought us, but we are currently in a position where we don´t know what is going to happen with the tickets as nobody is answering the phone or replying to the emails. I am so gutted.

The flight is not operating, and yet with only 2 weeks to go, SAA have sent me no communication to say that it is, or is not, operating. Their call centres are shut, and via social media and email, I have been told that no refund is available. This is not legal, as the service provided has not been delivered. COVID19 is causing mayhem for everyone and everything, yet the response from SAA is the worst that I have experienced by a mile. Book with someone else, or risk losing your money.

Disgraceful that they won't offer refunds on flights that they cancelled. Other airlines have been offering a refund service yet they do not. Asked them for assistance as I had a travel agency who were on charging me fees for requesting a refund from a flight that SAA cancelled and they just brushed me off. Will never make another booking via this carrier.