FlyparkcompareReviews of flyparkcompare.com

Awful…..do not use …..extra £20 in parking fees……waiting around up to an hour so definitely not meet and greet……rude staff swearing at you

If I could give a minus number I would. I arrived and the car park I had been sold to stay in was closed for renovation. They did not pick up the phone, and I was forced into the long term parking for a huge extra cost. I am furious with them and they have still not got in touch with me to rectify the situation weeks later. A TERRIBLE company, DO NOT USE.

Absolutely shocking company and customer service. Followed clear instruction pre and on arrival. No answer on the phone number they provided, on arrival no one attended. When they did answer the person on the phone had some real attitude and no customer service what so ever. Waited 45mins in the car park for someone to collect the car. After a further 7 phone calls trying to get some sense and still no joy, We had to find and pay for alternative parking. Still waiting for a refund

★ 1/5 – Appalling Meet & Greet Experience at Gatwick South Unfortunately, our experience with Quality Parking at Gatwick South Terminal was nothing short of appalling and certainly not what I would consider a genuine or acceptable “Meet & Greet” service. We followed the booking instructions and called 30 minutes before arriving. We were told to go to the Orange Car Park, Level 5, despite our written instructions stating Level 4. After waiting approximately 30 minutes on Level 5, we were then told to move to Level 4, where we waited a further 30–40 minutes for someone to collect the vehicle. In total, we spent over an hour waiting in the car park, despite giving the required advance notice. When the driver eventually arrived, his attitude was extremely poor from the outset. We took photographs of our vehicle to record its condition before handing it over, as I would consider entirely sensible when leaving a car with a parking company. The driver happened to be visible in one of the photographs; this was completely incidental and we had no interest whatsoever in photographing him. Despite explaining this, he became confrontational, demanded that the photograph be deleted, raised his voice and threatened not to take the vehicle and to cancel our booking. We ultimately deleted the photograph simply to avoid the situation escalating and so that we could get into the airport. His manner and attitude were completely unacceptable and an awful way to start our holiday. Unfortunately, the return journey was no better. As instructed, we called once we had collected our luggage and were advised that the vehicle would take approximately 30–40 minutes. We went to the designated collection area and, after 40 minutes, chased again and were told it would be another 5–10 minutes. In reality, it took over an hour from our initial call before our vehicle was returned. There was also an issue with the car park charges. Our understanding when booking was that the applicable charges were included, yet we were required to pay £10 when dropping the vehicle off and a further £10 when collecting it. As the booking was made through Fly Park Compare, this particular issue may relate to how the booking was advertised rather than Quality Parking directly, but either way it was an additional and unexpected £20 cost. Overall, the service was extremely poor from start to finish: incorrect instructions, excessive waiting times on both departure and return, poor communication and, most concerningly, the completely unacceptable attitude of the driver who collected our vehicle. Based on our experience, I would not recommend Quality Parking Gatwick to anyone. We have previously used Gatwick Airport’s own Meet & Greet service without any of these issues. In hindsight, I would much rather have paid slightly more for a professional and reliable service than go through this experience again.

Terrible! DO NOT BOOK! No one knows what they are doing. Terrible customer service where they shout at you and hang up on you. My car was crashed and they told me it’s not their issue. Taken 3 weeks to get a pointless response

Car was supposed to be parked at Hilton Hotel Heathrow. Instruction asked that we ring a mobile number 30mins prior to arrival. When we called they gave us a different postcode which is for the disused Crowne Plaza. On arrival the carpark is used as a lorry carpark once we went through the lorry park a field had gravel put down to act as a road. It was clearly also used as valet parking as car's were parked blocking others in. There were several other cars who had been told to park there. We waited for about 45mins on a pickup to the terminal. A very dirty people carrier arrived and 5 people had to have cases on our knees. We had no choice but to leave the car or miss our flight. We returned today and had to wait for 50mins on someone picking us up to collect the car. Please beware.

Sapphire parking Phone number not accepting calls on return. After one hour wait at designated pick-up point got through. Told North Terminal not accepting cars (Lie number 1) and to go to South Terminal Orange car park Level 3. After another hour's wait I went to inform police that my car was missing, leaving my wife at the second pick-up point. While away she was approached by a representative of Sapphire parking stating pick-up was at level 1 and had been all day (lie number 2). Car was eventually found by me on level one (no company rep. to be seen) locked WITH KEY LEFT ON TYRE UNDER FRONT WHEEL ARCH! Time from arrival to finding car and leaving airport three hours 30 minutes. We will never use Gatwick Airport for holiday flights or any Meet and Greet again. Angry and frustrated by amazing incompetence.

Do Not Use This Company Bad communication, no customer service skills, phone number not always answered saying inbox full Waited 40minutes for them to deliver car Had obviously been eating in the car No verbal skills Absolutely would not recommend this company seems dodgy!