Customer
Unfair Extra Charges Despite Availability
I arrived 15 minutes late and was told I had to pay an extra $75 per ticket to be accommodated at the same time slot. This clearly shows the helicopter was still available, yet instead of some flexibility or understanding, they asked a hefty additional fee. It felt more like taking advantage of the situation than providing customer service. Very disappointing experience.
Response from FlyNYONApr 21, 2026
Hello, Please reach out to my directly at [email protected]. I want to speak with you further about this incident. This is not taken lightly and I look forward to speaking with you.