customer
They don't deliver what you pay for.
I had a very bad experience from the moment I tried to reschedule my flight. The staff were very rude in their email responses. When we arrived, no one was genuinely friendly. They simply did their job, but the customer service was disappointing. Unfortunately, I had also paid extra for the Selfie Shoe option, and we were never given any instructions about when or how to put our feet out for the photo. I wasn't the only one who was unhappy—three other people had the same complaint. I don't think that's fair because I paid extra for that feature and didn't receive the photo I paid for. Overall, I honestly can't recommend this experience.
Response from FlyNYONJul 13, 2026
We are truly sorry to hear about your disappointing experience, especially regarding the challenges with rescheduling and the customer service you received. We understand your frustration about the Selfie Shoe option and not receiving the photo you paid for, particularly when others shared the same issue. Your feedback is very important to us, and we are reviewing our procedures and staff training to ensure such situations are avoided in the future. We appreciate you bringing these matters to our attention.