customer
The experience was a 10/10 but…
The experience was a 10/10 but something I would like to highlight would be the seating arrangement. As people are sat according to weight, in the back 3 seat configuration it gets so packed that the ones sitting on the sides can barely turn 90 degrees to get the iconic shoe selfies. For me it was too hard to turn 90, and even during takeoff one of my thighs wasn’t even on the seat, so essentially I wasn’t fully able to avail the experience I rather was scared to turn 90 cuz id fall off literally. The people sitting next to me took some space leaving me with barely half the seat. So I know it wont be fair to everyone; you could rather add a weight limit, assign seats differently, or build larger seats at the back so everyone can have a comfortable experience and a guaranteed shoe selfie! On a side note I loved the staff they were so helpful and kind, there was a weather issue on the actual flight day but the rescheduling process was so smooth. Will recommend flying with flynyon to everyone!!
Response from FlyNYONJul 23, 2026
We truly appreciate you sharing your detailed feedback regarding your recent experience. We are delighted to hear that you enjoyed the overall experience and found our staff helpful and kind, especially with the rescheduling process. We apologize for any discomfort you experienced with the seating arrangements. We are constantly looking for ways to improve our services and ensure everyone has a comfortable and enjoyable experience. We will certainly consider your suggestions regarding weight limits, seat assignments, and seat design as we review our procedures to enhance the experience for all our guests. Thank you for your recommendation!