FlyNYONReviews of flynyon.com

Response from FlyNYONSep 8, 2026

We are so happy to hear that our staff was friendly and helpful during your visit! Thank you for your kind words.

Response from FlyNYONSep 8, 2026

We appreciate your feedback regarding the front desk service and flight scheduling. We are reviewing these aspects to improve our customer experience. We are glad our pilots provided a positive experience.

Response from FlyNYONSep 8, 2026

Awesome to hear! Come back soon

Response from FlyNYONSep 8, 2026

Hello, So happy you went with the 30 minute flight. It is amazing to see New York from a bird's eye view.

Response from FlyNYONSep 8, 2026

We appreciate your feedback and are concerned to hear about the miscommunication with some of our ground staff regarding your flight. We understand how frustrating this experience must have been. We are, however, very pleased to know that our pilot provided such excellent and professional service. We are reviewing our procedures to ensure clearer communication for all our passengers.

Response from FlyNYONSep 7, 2026

We are so glad to hear that our service was brilliant! We truly appreciate your kind words and positive feedback.

Response from FlyNYONSep 7, 2026

We appreciate you sharing your experience. We understand your disappointment regarding the seating and limited movement. There are 6 seats per aircraft with one seat in the center. We do offer the guarantee shoe selfie seat to ensure everyone has a fair chance of sitting on the side seats. Other than that, all seating is done by weight and balance.

Response from FlyNYONSep 7, 2026

We’re sorry to hear that your experience did not meet your expectations, especially as your helicopter flight over New York was meant to be a special part of your trip. We would, however, like to clarify a few points. The check-in time provided with each reservation is not simply a suggested arrival time. It is required in order to complete safety procedures, passenger briefings, seat assignments, and the operational preparation necessary for the flight. Because our flights operate on a precise schedule and involve other passengers, arriving after the required check-in time can unfortunately prevent us from completing these procedures in time for the originally scheduled flight. We also understand the disappointment caused by the weather-related rescheduling. Passenger and crew safety will always remain our priority, and when weather conditions prevent us from operating a flight as scheduled, rescheduling may be necessary. Sunset timing and availability on the new date can unfortunately differ from the original reservation. The alternative longer flight was offered as another opportunity to experience New York from the air, not to create an additional inconvenience. However, because it was a different product with a longer flight duration and different value, a price adjustment was required. We’re sorry that the overall handling of the situation left you disappointed. We do appreciate your kind words about Nicolò, and we’ll be sure to share your recognition of his professionalism and excellent service with him. Thank you for taking the time to share your feedback.