flybreeze.comReviews of flybreeze.com

They ripped me off. I bought tickets I could cancel, but when I canceled them, they deducted a fee. None of this was disclosed when I bought the ticket. Only when I canceled the tickets, did I learn that they don't give full refunds after certain dates. What's the point of refundable tickets if they're not refundable. What's worse is that they charge extra! I had heard good things about breeze, but not anymore.

THE NEW POINT SYSTEM IS NOTHING SHORT OF SCREWING THE CONSUMER OUT OF USING HARD EARNED POINTS. THERE IS NO OTHER WAY TO PUT IT. YOU KNOW LONGER HAVE THE OPPORTUNITY TO USE A PORTION OF YOUR HARD EARNED POINTS. IF YOUR 100 POINTS SHORT, YOU OUT OF LUCK. SO I AM OUT OF BREEZE!

It’s nice and cheap but definitely get what you pay for. Somehow they have an airline worse than frontier out there

I flew from Norfolk Virginia to Pittsburgh, when I arrived to Pittsburgh I went to my designated carousel waiting for my suitcase, everyone that was on my flight got their suitcase and left, I waited and asked representatives from another airline that were making sure that the passengers from another flight that was getting their luggage in the same carousel if they knew where my lost luggage could be, I was informed that Breeze doesn't have a lost luggage area at the airport like all the other airlines do, there was another Breeze flight coming in in a few minutes minutes so they suggested to wait for it at the other carousel where it was announced and that a breeze representative should show up to make sure everyone gets their luggage, well everyone got their luggage but no one from Breeze ever showed up. I went to the Departures desk upstairs just to find out that everyone had left, I spent over an hour around the carousel where my suitcase was supposed to arrive and trying to find any kind of information where it could be while my girlfriend waited for me in her car. I finally decided that my suitcase was lost and got on line through their messages system to report my lost suitcase assuming it will be found and brought to my girlfriend's place over an hour away drive just like most decent airlines do. But no! I get a message back saying that my suitcase was left at the carousel which was the biggest lie because I waited there over an hour until luggage from another airline was delivered at the same carousel, I walked all around that carousel several times and my suitcase was never left there! To make it worse I am told that I can go and pick it up at the Breeze counter and I am given a list of specific days and time frames when I can do so since that is the only times someone from Breeze will be there. After having to wait for another day because they were not there the day I got the text and driving back to the airport for over an hour when I get there they were booking a flight and there is a long line so I cut in and told the employees that I was there to get my suitcase and showed her the text message, you would think that someone immediately would be running to get my suitcase, but no! And I am asked to wait until they finish booking that flight before they can go and get it. After they finished booking the flight passengers for their next flight start arriving and they start booking them, at this point I have been there for about an hour so I got on line behind 6 passengers and before the line got bigger and when it was my turn, I showed the text on my phone again and demanded my suitcase and stated that I had waited for the previous flight to be booked and had been waiting for at least an hour. At this point an employee finally went across to wherever they had stored my suitcase and brought it to me. No apologies nothing ¿like if it was my fault and I had just left my suitcase there. This is the WORST CUSTOMER SERVICE I'VE EVER SEEN and I use to fly with them all the time, now I look for another options even if it is going to cost more or take longer, at least I will be treated properly and will be able to call a number and talk to someone or go to their lost luggage area at the airport instead of dealing with what I did and not even getting at least an apology and an explanation of why my suitcase was not there instead of saying that it was left at the carousel which if it was then it came out at another carousel not anywhere close to the one where it was supposed to be.

After having a seamless experience on a Breeze round trip between Norfolk and New Haven, I decided to book an early January trip to Charleston SC. Flight was to depart at 9:30 pm, which I wasn’t crazy about but Breeze has only one option for each route. Return was to be 4 days later because that is when they offer the return. On the day of departure I had multiple messages about delays, first mechanical (12:30 am departure) then within a half hour an updated departure base in general delays of 10:30 pm. They were super great about keeping me posted with many changed departure timesj. Finally by late afternoon the 11:34 departure was set, with boarding at 11:04. Since we live 90 minutes from the airport I planned to leave home around 8:15. Incredibly when I looked at my phone at 8 pm Breeze informed me FOR THE FIRST TIME that I must be at the airport no later than 9:15 after which TSA Norfolk closes (it was a Sunday night). How they could have failed to communicate this CRITICAL information with one of the MANY update emails is beyond me. Having never flied out of an airport where TSA isn’t 24/7 I couldn’t anticipate this. Needless to say we couldn’t make it to the airport in that amount of time. We had to cancel the flight - because the next Norfolk run was at the end of the planned trip - and our Airbnb. We are hoping the insurance we purchased for our accommodations will compensates us. Adding insult to injury, they only provided flight credit, not money, for the cancellation,one half of which must be used by October of this year. SO here is my advice. Understand Breeze is spotty on service. Avoid routes that require a night flight. Research TSA hours in your chosen airport (since they fly to regional airports TSA hours may not be24/7). And, insure any accommodations you book and understand the circumstances that will trigger payment. And buy some good luck charms to give you some extra help!

I booked a two week vacation for my husband's upcoming birthday in February. We are going on a cruise from New Orleans, then upon our return, we were flying to Jacksonville to visit family in Florida, but really I planned a surprise party for him that begins at 6:00 p.m. We are arriving at the airport that morning at 9:00 a.m. from the cruiseport. We booked their 11:07 a.m. - 1:41 p.m. flight, which worked perfectly into our plans. In fact, I hadn't even began planning his party until after I booked the flight to know that we had plenty of time that day. Breeze notifies me via email that they changed our flight to one that departs over six hours later, and zero other alternatives. Or we could take a flight three days later, which is their next available flight. They do not have an actual person to talk to. ALL of their customer service agents are only available via text, using chatbots. They don't care about anything but profit!! Like an idiot, I booked with my Breeze Rewards, so that's all they are offering for the inconvenience. At least I purchased our Nicest Bundles via card, so we'll be getting $227 back. We are looking at flights on other airlines now, and of course, with very little time left, we may be able to find another flight within the time frame booked through Breeze, but of course, we're gonna pay - $820 one way from New Orleans to Jacksonville. It's obvious why the entire company hides behind text messages.

Flight was supposed to be to Greensboro. Flight was to Raleigh Durham instead, 8 hours late. They said it was bad weather but no other flights to the destination airport were affected. They did at least cover up to $150 in travel expenses, but just taking me to the right airport would have been much better.

Breeze airways Customer Service Effectively Non-Existent. They use emails and texts to say they can't help.